Ocean Export Operation Executive (EU / Non-TP)

We are looking for an experienced Ocean Export Operation Executive to join our Ho Chi Minh team. This role is responsible for handling Non-TP export shipments with a primary focus on the Europe trade lane. The ideal candidate should have solid freight forwarding experience, hands-on ICS2 filing knowledge, and the ability to manage shipments independently with high accuracy.
Job Description:
• Independently manage Ocean Export shipments for Non-TP trade lanes, with primary focus on Europe (EU), from booking confirmation to cargo departure and documentation completion, ensuring compliance with company SOPs, carrier requirements, and international trade regulations.
• Receive booking requests and shipment instructions from customers, overseas agents, and the Sales team; arrange bookings with carriers, co-loaders, and overseas agents.
• Prepare, review, and issue all required export shipping documents, including Shipping Instructions (SI), Bill of Lading (B/L), VGM, pre-alerts, export manifests, and other operational documents.
• Perform ICS2 filing accurately and on time for applicable EU export shipments.
• Proactively monitor shipment progress and coordinate with carriers, overseas agents, trucking vendors, customers, and internal departments to ensure smooth shipment execution and timely cargo departure.
• Handle shipment exceptions, schedule changes, documentation discrepancies, and customer inquiries promptly while providing timely updates to all related parties.
• Prepare Debit Notes, verify operational costs, and coordinate payment processing with the Finance team.
• Maintain accurate shipment records and ensure all operational data is updated in the operating system in a timely manner.
• Escalate operational risks, irregularities, and customer complaints to the Manager promptly with appropriate solutions.
• Perform other duties assigned by the Manager.