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Mô tả công việc
PURPOSE:
Perform services at hotlines to Customers/Sales and conduct call quality control.
KEY ACCOUNTABILITIES:
• Handle incoming calls in a professional manner.
• Conduct quality control inbound calls of team members.
• Following call center scripts when handling different topics.
• Identifying customers/sales' needs, clarify information, research every issue and provide solutions.
• Management and resolve customer complaints.
• Document all call information according to standard operating procedures.
• Follow up customer/sales calls where necessary.
• Complete call logs and reports.
• Maintain and improve quality results by adhering to standards, guidelines and recommending improved procedures.
• Update job knowledge by mastering knowledge related to products, procedures.
• Other tasks as assigned.
Yêu cầu
• University graduated, preferably social sciences.
• At least 3 years of working experience in Customer Service/ Call center/ Complaint handling in Life Insurance.
• Professional manner, positive thinking.
• Phone Skills, Listening, Customer Focus, Customer Service, Professionalism, Multi-tasking.
• Good interpersonal and communication skills (speaking & writing in both English and Vietnamese).
• Proactive, creative disposition to develop new ideas, good at problem solving skill.
• Ability to work in high pressure environment, independently as well as in a team.
• Ability to process requests with accuracy and deliver within service standards.
Quyền lợi
HealthCare
Training Courses
Emloyees Regconition Awards
Thông tin khác
Ngày Đăng Tuyển
28/04/2023
Cấp Bậc
Nhân viên
Ngành Nghề
Dịch vụ khách hàng, Bảo hiểm
Kỹ Năng
Hotlines, Handle Complaints, Customer Service, Call Center, Life Insurance
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
Thông tin chung
- Ngày hết hạn: 28/05/2023
- Thu nhập: Thương lượng
