[Online-HCM] Tổ Chức Giáo Dục Maas Education Technology Tuyển Dụng Điều Phối Viên Academic Project Full-time 2025

COMPANY INTRODUCTION
Địa điểm: Hồ Chí Minh - Loại hình công ty: Công ty Việt Nam - Lĩnh vực kinh doanh: Giáo Dục, Đào Tạo - Quy mô công ty: Nhỏ (< 49 người có BHXH) - Website: [protected info] - Fanpage: [protected info]
MAAS is the expert in academic writing field with an aim to become the ultimate provider of educational support. Having partnership with a large number of academic-writing experts, we at MAAS are proud to ensure the most professional and highest-quality academic papers, customised for our customer's preferences and liking.
In our 5 years of expertise, MAAS has helped to deliver more than 10,000 essays to more than 5,000 customers and this is what we do best.
For more information, please check our website: [protected info]
Academic Project Coordinator
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian; Online - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Từ 8 Triệu - Dưới 10 Triệu VNĐ / Tháng; Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng
JOB DESCRIPTION
Job Summary
The Academic Project Coordinator is the operational backbone of our service delivery, ensuring every academic
project is executed seamlessly from initiation to completion. This role acts as the central hub, connecting
clients, Academic Success Partners, and Academic Experts to guarantee project quality, timeliness, and ultimate
client satisfaction. The ideal candidate is a master of organization, a proactive problem-solver, and is passionate
about creating exceptional service experiences.
Key Responsibilities
Project & Service Delivery Management
Receive and verify all order details post-payment.
Manage the end-to-end execution of academic projects.
Perform internal Quality Assurance (QA) to ensure adherence to service standards.
Oversee the delivery of drafts and final products, managing client revisions and ensuring timely
completion
Expert & Resource Coordination
Assign the most appropriate Academic Expert to each project based on subject matter and requirements.
Maintain and manage the database of Academic Experts.
Manage relationships and engagement with our network of freelance experts.
Evaluate and support the development of expert capabilities
Client Communication & Satisfaction
Act as the primary point of contact for clients throughout the project lifecycle, providing updates and answering queries.
Receive, handle, and resolve client feedback and complaints professionally.
Support issue resolution during service delivery to ensure a smooth client experience.
Collect post-service client satisfaction feedback to drive continuous improvement.
REQUIREMENTS
Education & Experience
University degree with a commendable academic record is required.
Having personally studied abroad or graduated from an international university is a significant advantage and highly desirable.
Skills
Exceptional organizational, multitasking, and time-management skills.
Excellent English comprehension and communication skills, with the ability to accurately understand academic texts and convey information clearly.
A process-oriented mindset with meticulous attention to detail.
Proactive problem-solving and conflict resolution abilities
BENEFITS
Gross monthly salary from 9,000,000 to 13,000,000 VND, commensurate with experience, plus attractive performance-based commission.
This is a remote position with a focus on online customer service. Initial training and orientation will be conducted in our Ho Chi Minh City office.
The company provides laptops and smartphones to ensure you have the best tools for the job.
How to apply
Please send a compelling CV and Cover Letter (in English) stating why you are the ideal candidate for this position
Email Subject: [MAAS] Academic Success Partner Application - [Your Full Name]
MAAS Edtech is an equal opportunity employer and we welcome candidates from all backgrounds
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 5/8/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW