Onsite - [HCM] - CS Specialist English, 6-month contract, 11PM-8AM

Are you seeking a professional and dynamic work environment that values collaboration and encourages individual growth?

Join our team of talented and passionate individuals who embody a youthful spirit and a commitment to excellence. Apply now and unlock your potential with us!

PROJECT BRIEF (6-month project):

Our client is a US-based healthcare company which provides sensitive healthcare services tailored to diverse communities by blending traditional healing methods with modern medical treatments. They promote overall wellness and aim to enhance members' physical and mental well-being through a holistic care approach.

ONBOARDING DATE: ASAP

WORK LOCATION: The District building, 159C De Tham, District 1, Ho Chi Minh City

WORKING HOURS:

• This position involves direct interaction with clients in the US, requiring work hours to align with the US time zone - 11:00PM - 8:00AM (Vietnam time), Monday through Sunday.
• You will be scheduled for 9-hour shifts (break time included), working 5 days per week, with two days off each week.
• Public holidays will follow the US calendar.

WHAT YOU WILL BE DOING:

• Help members, families, and providers understand healthcare benefits and plans, explaining them clearly via phone, email, or in person.
• Solve members' issues by finding the cause and explaining the solution. Escalate complex problems to management when needed.
• Participate in calls to help retain members.
• Follow policies and suggest improvements for smoother operations, actively engaging in meetings and training.
• Comply with all healthcare regulations and maintain confidentiality.
• Accurately document member interactions in the system.
• Be open to regular feedback and coaching for improvement.
• Perform other tasks as needed.

WHAT WE ARE LOOKING FOR:

• Strong proficiency in spoken and written English, with a particular emphasis on verbal communication.
• 1+ years of customer service experience.
• Experience in healthcare management or call center settings is highly valued.

WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

• Attractive salary (including base salary, night shift allowance, and other allowances such as transportation and phone).
• Other bonuses: project completion bonus for excellent performance
• Opportunities to convert to a full-time position after completing the project.