Operation & Customer Service Staff
Công Ty TNHH Cimc Zhenhua Logistics (Vietnam)
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 21/01/2025
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Kinh nghiệm: 3 - 5 năm
Mô tả công việc
• Handle export/ import shipments from/ to Vietnam according to all given requirements and rules; regulations externally as well as internally including SOP. Take care of customer service and documentation.
• Receiving booking request/ shipment information from Customers/ Worldwide Agent Network/ Sales Team - arrange booking with Carriers/ Airlines/ Co-loaders/ Oversea agents & process the shipping with related parties.
• Checking and issuing all related docs for outbound & inbound shipment. Make all documents (Bill of Lading, filling AMS/ ISF, sending Pre-alert, submit import E-manifest, sending Arrival Notice & release D/O...) to complete the import - export process.
• Tracing/ updating and coordinate with Carriers/ Airlines/ Co-loaders/ Overseas agent network/ Local service vendors to handle shipments smoothly and ensure shipment operation.
• Follow up process of transportation, handle the information and solve situation.
• Issue the Debit Note for Customer/ Overseas agent and make payment to Carriers/ Airlines/ Co-loaders/ Local service suppliers timely.
• Have good knowledge about services information to provide best service to Customers.
• Solve problems with Airlines, Carriers, oversea Agents, Customers.
• Input all required data on the system and maintain it.
• Reporting immediately for any irregularities/ problem and follow up problem solving to Manager.
• Doing other tasks if assigned by Manager.
• Receiving booking request/ shipment information from Customers/ Worldwide Agent Network/ Sales Team - arrange booking with Carriers/ Airlines/ Co-loaders/ Oversea agents & process the shipping with related parties.
• Checking and issuing all related docs for outbound & inbound shipment. Make all documents (Bill of Lading, filling AMS/ ISF, sending Pre-alert, submit import E-manifest, sending Arrival Notice & release D/O...) to complete the import - export process.
• Tracing/ updating and coordinate with Carriers/ Airlines/ Co-loaders/ Overseas agent network/ Local service vendors to handle shipments smoothly and ensure shipment operation.
• Follow up process of transportation, handle the information and solve situation.
• Issue the Debit Note for Customer/ Overseas agent and make payment to Carriers/ Airlines/ Co-loaders/ Local service suppliers timely.
• Have good knowledge about services information to provide best service to Customers.
• Solve problems with Airlines, Carriers, oversea Agents, Customers.
• Input all required data on the system and maintain it.
• Reporting immediately for any irregularities/ problem and follow up problem solving to Manager.
• Doing other tasks if assigned by Manager.
Yêu cầu
• At least 3-5 years working experiences in Forwarding companies
• Be familiar with Gofreight system
• Have experiences to operate sea freight / trucking business
• Be good at reading & written in English, Chinese is an advantage
• Ability to work independent and teamwork
• Being careful, attention to detail, hardworking, enthusiasm, initiative in work, perseverance, determination to complete tasks.
• Ability to work under high pressure and multitask required.
• Know how to handle situations flexibly and soft in the process of communication and working with customers.
• Be familiar with Gofreight system
• Have experiences to operate sea freight / trucking business
• Be good at reading & written in English, Chinese is an advantage
• Ability to work independent and teamwork
• Being careful, attention to detail, hardworking, enthusiasm, initiative in work, perseverance, determination to complete tasks.
• Ability to work under high pressure and multitask required.
• Know how to handle situations flexibly and soft in the process of communication and working with customers.
Quyền lợi
Thưởng
13th month bonus
Chăm sóc sức khoẻ
Social insurance pays full salary and Commercial Health insurance (Bao Viet)
Nghỉ phép có lương
Annual leave: 12 days
Xem thêm
13th month bonus
Chăm sóc sức khoẻ
Social insurance pays full salary and Commercial Health insurance (Bao Viet)
Nghỉ phép có lương
Annual leave: 12 days
Xem thêm
Thông tin khác
Địa điểm làm việc
- Hồ Chí Minh
Việc làm Hồ Chí Minh
- Hồ Chí Minh
Việc làm Hồ Chí Minh
Thông tin chung
- Thu nhập: Thỏa thuận
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