Operation Manager

Mô tả Công việc
RESPONSIBILITIES
The Retail Operations Manager is responsible for overseeing the day-to-day operations of retail stores within a fashion brand. This role involves managing store staff, ensuring efficient store operations, and driving sales performance.
1. Store Operations:
o Manage store staff, including hiring, training, and performance evaluation.
o Ensure adherence to company policies and procedures.
o Optimize store layout and merchandising to maximize sales and customer experience.
o Oversee inventory management, including stock control, receiving, and returns.
o Monitor store performance against key performance indicators (KPIs) and implement corrective actions as needed.
2. Customer Service:
o Foster a positive and customer-centric culture within the store.
o Train staff on exceptional customer service standards.
o Resolve customer complaints and issues promptly and professionally.
o Implement strategies to enhance customer satisfaction and loyalty.
3. Sales Performance:
o Drive sales performance through effective merchandising, promotions, and staff training.
o Analyze sales data to identify trends and opportunities.
o Develop and implement sales strategies to achieve revenue targets.
4. Visual Merchandising:
o Ensure that stores adhere to the brand's visual merchandising guidelines.
o Create visually appealing and engaging store displays.
o Stay up-to-date on the latest trends in visual merchandising.
5. Financial Management:
o Manage store budgets and expenses.
o Monitor store profitability and identify cost-saving opportunities.
o Prepare and analyze financial reports.
6. Perform other tasks as directed by immediate superior.