Operations Executive

Mô tả Công việc
Job Purpose
The Operations Executive plays a key role in supporting laboratory operations through data management, workflow optimization, material control, and cross-functional collaboration. This position contributes to continuous improvement initiatives, ensuring data accuracy, operational efficiency, and alignment with quality standards.
Key Responsibilities
1. Data Management & Business Intelligence
Monitor and maintain lab performance dashboards and TAT (Turnaround Time) reports to ensure data integrity.
Design and automate reports for lab performance, non-conformities, and client service metrics.
Manage and optimize Airtable structures and interfaces, including Lab Wikipedia, Client Wikipedia, and Reference Ranges.
Maintain Jira workflows for the laboratory; develop automation and support workflow improvements.
Review and support lab-related Jira deployments, ensuring relevance and usability for operational needs.
2. Operations Support & Process Improvement
Respond to operational queries and complaints via Jira, including cross-functional coordination with QA, IT, and Engineering.
Collaborate on lab improvement initiatives, both tech-driven and operations-driven.
Manage e-signature setup for lab personnel and maintain related compliance records.
Support Lab Directors on special projects and ad-hoc operational needs.
3. Material Management & Cost Control
Oversee laboratory material usage across sections: monitor stock levels, assess utility, and coordinate with procurement and finance teams.
Process and track purchase orders for lab supplies and reagents.
Analyze material consumption versus sales volume to evaluate efficiency and control costs.
Investigate discrepancies in usage and recommend corrective actions to reduce waste.
Update cost-per-test mapping and product utilization reports monthly for finance.
Perform random audits of material usage, identify process risks, and implement improvements.
Maintain records to support internal and external quality audits (e.g., ISO standards).
4. Administrative & people operations
Track weekly lab attendance and overtime; consolidate and report to the Lab Manager.
Support documentation and reporting for compliance and operational transparency.