Operations & HR Support

Role Summary
The Operations & HR Support Officer/Assistant supports the effective delivery of HR, administration, procurement, logistics, and office operations functions to ensure smooth daily operations and compliance with organisational policies and local regulations.
The position will work closely with the Country Director in Hanoi and maintain regular communication with COO in Sydney, ensuring alignment on policies, reporting, and cross-office initiatives. This is a hands-on, detail-oriented role suited to someone who is equally comfortable managing day-to-day office operations and engaging in collaborative global teamwork.
KEY RESPONSIBILITIES
Human Resources
• Support end-to-end recruitment processes including job posting, screening, interview coordination, candidate selection, compliance checks, and onboarding.
• Maintain employee records, contracts, HR documents, and organisation charts.
• Support payroll preparation, attendance and leave tracking, and SHUI administration in compliance with Vietnam law.
• Coordinate probation reviews, performance appraisal, training, and employee engagement activities.
• Support employee separation processes including exit procedures and final settlements.
• Assist in policy review, HR reporting, and labour law compliance.
• Ensure that the end-to-end HR process always supports a positive employee experience.
Operations & Administration
• Oversee daily office administration ensuring smooth and efficient operation.
• Ensure office systems run smoothly and adhere to AOP policies, including day-to-day office operations systems and workflows, cloud-based filing and collaboration platforms, document libraries, shared calendars, and communications systems - coordinating with IT staff support as required.
• Coordinate procurement processes, vendor management, contract renewals, and payment follow-up in accordance with AOP procurement policies.
• Arrange travel, meetings, workshops, and organisational events.
• Maintain office assets, supplies, filing systems, and operational records.
• Support management of office systems and legal/administrative documentation.
• Coordinate with Sydney HQ on operational matters including approval, systems, reporting.
• Facilitate cross-office initiatives such as Town-hall, staff survey and shared processes.
Compliance & Coordination
• Ensure compliance with internal policies, donor requirements, and local regulations.
• Support reporting requirements and coordination with relevant authorities and service providers.
• Prepare and submit regular HR and operational reports in collaboration with other teams.