Operations Lead tại Phường An Khánh, Hồ Chí Minh - Lương thoả thuận

Role Purpose:
The Operations Lead serves as the operational engine of PSA in Vietnam. This role is responsible for driving cross-functional process optimization (SOPs), eliminating operational bottlenecks, and ensuring all company initiatives across E-commerce, R&D/Tech, and Administration are delivered on schedule and with high quality.
Key Responsibilities:
1. Process Standardization & Systems Optimization (SOPs):
Design, codify, and continuously upgrade Standard Operating Procedures (SOPs) across departments, including Brand/Dropshipping, Tech/R&D, and Admin/Finance.
Analyze operational data to identify bottlenecks and implement immediate corrective actions.
2. Project Delivery & Cross-Functional Alignment:
Track project milestones across key company initiatives using project management suites (Notion / ClickUp / Jira).
Coordinate workflows across functional teams and resolve resource or schedule conflicts to maintain On-Time Delivery (OTD).
3. Risk Management & Performance Reporting:
Identify potential operational risks (supply chain delays, technical development lag, staffing bottlenecks) and establish contingency plans (Plan B).
Prepare weekly and monthly operational performance reports directly for the Board of Directors.