Operations Manager (Fitflop - Sunnies Studios)

Ensure stores achieve sales target:
Work closely with all function of two brands and others departments about promotion programs and activities
Execute assigned by company and line-managers in events, meetings, exhibitions, [protected info] ensure all promotion programs are completed and accurate
Supervise daily sales target and make the daily sales statistics in order to reach the target for Fitflop & Sunnies Studios.
Analyze sales data (employee, customer, sales amount, sales money, store area, cost...), forecast future sales to get the highest target.
Analyze tendency, taste and propose plan, carry out this plan to reach the best business.
Report about competitor's information (new arrival, promotion program...)
Take responsibly for
Check logically about: cost, delivery, sales, reply and communication of the internal information to reach the best performance.
Make statistics about general business targets, share to colleagues, report to line-manager and determine which is premier matter needed to solve one by one.
Update and maintain the realization in retail market, learn the customer's shopping dynamic, orient the thinking of store staffs and state of competitors.
Create the changes to improve business according to reality
Store Operations Management:
Goods:
Display and control products in quantity and details, remaining in stores and warehouse.
Manage and arrange inventory in the warehouse tidily, logically.
Connect the related departments for shipping and receiving, controlling inventory in the most reasonably and effectively method.
Well control inventory (accurate, full and logically), propose the best reasonable decision to control inventory.
Stores:
Co-ordinate purchasing department, debit department and finance department in store operations.
Supervise the maintenance, furniture repair, equipment in area and store.
Monitor and ensure that stores are always in clean and tidy status
Work closely with Principals and internal visual merchandise team to maintain visual merchandising standard and make sure all display in store are standardized.
Customer Service:
Focus on customer care activities to improve services and care to customer.
Offers customers the best quality product and service, ensure all loyalty customers to be cared perfectly.
Gather customer profile (name, gender, phone number, address, email, hobby, date of birth...) and connect them with company's product information.
Gather customer's feedback weekly, report them in the meeting of that week and follow the implementation of these feedbacks in the next weeks.
Feedback all questions, complaints from customers in store.
Leadership People Management:
Orient sales staff to meet the daily/weekly/monthly sales targets.
Recruit and train key personnel for operation and sales team of two brands
Monitor the implementation of procedures, policies, regulations of company by staff.
Set up and execute the performance evaluation standards of store/employee.
Operate weekly/monthly meeting and train, coach employee, report problems, issue new information to all members.
Share experience and information to colleagues to become the best team. • Control and encourage all employees' working spirit at stores.
Solve and report all the facts involved to personnel in store, train the potential sales staffs, make the developing plan, training and evaluation based on policy.
Ensure required behavior and action standards of individuals in team, make them pure and progressive working environment.
Check and confirm time table, incentives, revenue for employee working in Fitflop & Sunnies Studios stores
Support General Manager in request