Operations Supervisor/Assistant Manager

Staff Supervision
Assist to train new staff (according to the requirements of the Operations Manager)
Monitor staff performance for work standards and efficiency
Ensure good communication flow within and across a team
Assist the Operations Manager to encourage and motivate staff to achieve high performance
Keep the Operations Manager continually informed of staff performance; report issues that might affect the team's performance
Influence and/or recommend hire/fire and staff compensation decisions; conduct annual performance reviews
Set positive examples
Assist Operations Manager
Assist the operations manager to assign teams, establishing work processes, and ensuring customer satisfaction
Assist the OM in monitoring the CFS warehouse's performance
Assist the OM to resolve operations problems
Assist the OM to handle special projects and new customer start-ups
Assist the OM to provide regular reports to management
Operations Supervision
Ensure staff provides quality customer service
Ensure team assignments and work processes are designed to best achieve this quality customer service
Monitor staff performance against management standards (e.g. FCR issuance, doc dispatch, etc.)
Monitor staff's daily performance, oversee day the to day operations, help resolve problems, and assist staff with difficult issues. Report important issues to the OM
Assist staff in correctly interpreting and executing customers' instructions and working procedures
Assist staff are necessary to coordinate bookings/shipments with vendors, carriers/forwarders, and consignees
Maintain strong knowledge of shipping operations; keep customers up to date on any important information relative to their business
Communicate promptly and professionally with vendors/agents /suppliers in Hong Kong, China, or overseas
Ensure work processes (data, documentation) of the operations group effectively meet the company's internal financial/accounting requirements