ORGANIZATIONAL DEVELOPMENT & QUALITY MANAGER

The Organizational Development &
Quality Manager is responsible for implementing and coordinating organizational development, learning initiatives, quality improvement programs, and employee engagement activities to enhance workforce capability, strengthen service quality, promote a positive workplace culture, and support sustainable business growth.
Job Description
Organizational Development &
Talent Development
Support the development and maintenance of competency frameworks for key positions and functions within the organization.
Coordinate performance management and Individual Development Plan (IDP) processes.
Work closely with department managers to identify development needs and recommend appropriate learning solutions.
Support talent development and career growth initiatives across departments.
Assist in reviewing workforce capability gaps and proposing development actions.
Participate in organizational improvement projects to enhance people and business effectiveness.
Monitor employee development progress and provide related reports and recommendations.
2. Learning &
Development
Develop and coordinate annual training plans in alignment with business and departmental needs.
Manage training budgets and ensure effective utilization of learning resources.
Organize onboarding, orientation, and internal training programs for employees.
Coordinate external training courses, workshops, and certification programs when required.
Maintain training records, learning documentation, and employee training databases.
Evaluate training effectiveness and recommend improvement actions.
Support the implementation and administration of Learning Management Systems (LMS) and other learning platforms.
Promote a continuous learning culture throughout the organization.
3.
Quality
Management &
Continuous Improvement
Monitor and maintain service quality standards, operational procedures, and compliance requirements.
Conduct regular quality checks, audits, and assessments across departments and operations.
Collect and analyze customer feedback, operational performance data, and quality indicators.
Identify service gaps, process inefficiencies, and improvement opportunities.
Follow up corrective actions with relevant departments to ensure timely implementation.
Support continuous improvement initiatives to enhance service quality and operational effectiveness.
Prepare quality performance reports and recommendations for management review.
Promote quality awareness and best practices across the organization.
4.
Employee
Engagement &
Corporate Culture
Coordinate employee engagement programs and initiatives to enhance employee experience.
Organize employee events, recognition programs, and team-building activities.
Support internal communication programs and employee communication channels.
Promote company values, culture, and desired behaviors across all departments.
Conduct employee surveys and analyze engagement feedback.
Recommend improvement actions to strengthen employee satisfaction and workplace culture.
Support employer branding activities that enhance the company's attractiveness as an employer.
5.
Stakeholder
Management
Collaborate closely with department heads to identify development and quality improvement needs.
Coordinate with external training providers, consultants, and vendors when required.
Provide regular reports and recommendations on training effectiveness, employee engagement, and quality performance.
Support management in implementing people development and quality initiatives.
Perform other duties assigned by the HR Manager or Management Team.
Qualifications
Vietnamese.
Bachelor's Degree in Human Resources, Organizational Development, Business Administration, Hospitality Management, Psychology, or a related field.
5-7 years of experience in Learning &
Development, Organizational Development, HR Development, Quality Management, or related functions.
At least 1-2 years of supervisory, team-leading, or project coordination experience is preferred.
Experience in designing or coordinating training and development programs.
Experience in employee engagement, corporate culture, or quality improvement initiatives is an advantage.
Experience in hospitality, F&B, retail, or service industries is preferred.
Experience with LMS platforms or learning technologies is an advantage.
Fluent in English