Outlet Supervisor

Company Description
Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
We are seeking an enthusiastic and experienced Outlet Supervisor to join our team in the beautiful island of Phu Quoc, Vietnam. As an Outlet Supervisor, you will play a crucial role in ensuring the smooth operation of our food and beverage outlets whilst delivering exceptional guest experiences.
Lead and supervise the outlet team, ensuring adherence to service standards and company policies
Oversee daily operations, including staff scheduling, inventory management, and quality control
Handle guest enquiries and concerns, offering professional, friendly, and engaging service
Implement and maintain outlet policies, procedures, and service standards
Ensure compliance with all safety and sanitation policies when handling food and beverages
Motivate and mentor team members to achieve excellence in guest service
Monitor and analyse outlet performance, identifying areas for improvement and implementing solutions
Collaborate with other departments to enhance overall guest satisfaction
Assist in organising and executing special events and promotions
Conduct regular team meetings and training sessions to improve service quality and efficiency
Qualifications
Graduate degree in Hospitality Management or a related field
Minimum of two years' relevant experience in a luxury hotel or high-end restaurant setting
Proven track record of exceptional customer service and leadership skills
Strong working knowledge of restaurant operations and food and beverage standards
Proficiency in Micros and MS Office applications
Excellent communication and interpersonal skills, with the ability to engage effectively with guests and team members
Demonstrated ability to work in a fast-paced, dynamic environment
Strong organisational and time management skills
Ability to motivate and lead a diverse team to achieve common goals
Knowledge of relevant food and beverage regulations and health and safety standards
Flexibility to work varying shifts, including weekends and holidays
Fluency in English; knowledge of Vietnamese or other languages is advantageous
Additional Information
What awaits you...
The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
The ability to challenge the norm and work in an environment that is both creative and rewarding.
Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
A competitive package and plenty of development opportunities.