Patient Affairs Project Manager/Officer

Chi tiết
The Patient Affairs (PA) is a part of the Medical and Patient Affairs Department which was established to do meaningful / innovative activities FOR & WITH patients.
MAIN RESPONSIBILITIES
• Managing PA's projects in the hospital channel
Ngay Dau Tien Corners at hospital channel & Elfie app on field
Be the main person in charge of the Patient Affairs team to manage the NDT Corner models, build relationship with hospitals, SOHs, CDCs and BOD of Health Center to implement NDT Project
Making plan for material allocation to each NDT Corner, coordinating with Field Force (FF) team & Therapeutic Education Team (TET) to follow up and add in NDT materials at corners; propose corner visit plan to support better quality of NDT Corner
Ensuring the quality of corners (number of coached patients) by visit corner frequently and join monthly meetings with FF team or TET each region (if required)
Observe and coordinate with nurses to provide appropriate consultation for patients
Instruct and ensure SOPs are implemented at every corner
• Managing the Health Consulting Program
Coordinate the Nurse Training program / Health Consulting Program for healthcare professional
• Build communicating tools, processes about NDT & patient solution package for internal & external stakeholders
• In collaboration with TET and FF team to deliver all Elfie KPIs including Elfie download, Elfie promotion to HCPs, Elfie training, Elfie digital center, etc.
• Support Patient Affairs team in NDT & Elfie dashboard, data or reports to internals and externals
• Other tasks are assigned by Patient Affairs Manager