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Mô tả công việc
Mô tả Công việc
Position Summary:
The Personalization Manager is responsible for delivering premium, personalized experiences to our VIP customers. This role focuses on building long-term relationships and ensuring each customer receives exceptional, tailored service. The Personalizatoin Manager will act as a trusted advisor and advocate, anticipating client needs and exceeding expectations.
Key Responsibilities:
1. Customer Relationship Management
- Build and manage strong relationships with VIP clients, gaining a thorough understanding of their preferences and expectations.
- Serve as the primary point of contact for VIP customers, delivering customized solutions and responding promptly to their needs.
2. Personalized Service Delivery
- Ensure every interaction reflects the brand's luxury standards and unwavering commitment to service excellence.
- Anticipate customer needs and proactively provide services, products, or solutions that enhance their overall experience.
3. Issue Resolution
- Resolve any concerns or complaints from VIP clients with urgency, professionalism, and care, ensuring satisfactory outcomes.
- Collaborate with internal teams to swiftly address product or service-related issues.
4. Feedback Collection & Reporting
- Collect and analyze feedback from VIP customers to identify opportunities for service and product improvement.
- Prepare and present reports on customer satisfaction trends and insights to support strategic decisions.
5. Knowledge and Training Development
- Maintain a deep understanding of the company's products, services, and brand standards relevant to VIP care.
- Support the training and mentoring/adudiung of customer care on VIP service best practices.
Yêu cầu
Yêu Cầu Công Việc
Requirements:
- Bachelor's degree in business, hospitality, or a related field.
- Minimum of 3 years' experience in customer service, preferably with luxury or high-value clientele.
- Thorough understanding of luxury market expectations and customer service dynamics.
- Outstanding communication and interpersonal skills, with an emphasis on cultivating lasting relationships. Sense of unreasonable hospitality.
- Strong problem-solving ability and composure under pressure.
- Proficiency in CRM software and other customer management tools.
- High emotional intelligence and strong empathy toward customer needs.
- Self-motivated, results-driven, and capable of working independently while supporting/ motivating team success.
- Professional appearance and demeanor appropriate for a luxury brand environment.
- Passion for delivering exceptional customer experiences and consistently high service standards.
Quyền lợi
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: Cạnh tranh
Nơi làm việc
- Hồ Chí Minh, Thành phố Hồ Chí Minh
