Product Quality & Operations Manager, Vietnam

Zespri is more than simply the world's single-largest marketer of kiwifruit. We like to think of ourselves as fruit on a mission and as rebels with a cause: to help people, communities and the environment around the world thrive through the goodness of kiwifruit. We are proudly the world's largest marketer of kiwifruit, selling kiwifruit in more than 50 countries. We work with around 2,800 New Zealand and 1,500 international growers and post-harvest companies to source the best-quality Zespri Kiwifruit which we supply through our distribution partners to wholesale and retail customers. We are one of New Zealand's best-known international brands, dedicated to creating sustainable long-term value for growers.
He aha te mahi? What's the role?
Based in Ho Chi Minh or Hanoi, the Product Quality & Operations Manager is responsible for owning and leading end-to-end supply chain operations for the Vietnam market, ensuring optimal product availability, quality, and operational performance. Reporting to the Operations Manager of SEA & India, this role is accountable for market execution, distributor governance, quality management, and claims operations, while contributing to selected regional process improvement initiatives.
Accountabilities
• Vietnam Supply Chain Operations: Lead end-to-end supply chain operations in Vietnam, including order management, shipment planning, inventory monitoring, and delivery execution, while ensuring product availability and alignment with NZ Supply and regional teams.
• Distributor & Market Operations Governance: Manage distributor operations, ensuring compliance with supply chain, storage, and quality standards, driving operational improvements, overseeing warehouse and stock handling practices, and serving as the key escalation point for market operational issues.
• Fruit Quality & Inspection Oversight: Oversee market quality monitoring and inspections, ensure adherence to global quality standards, and coordinate the resolution of quality issues with regional and global stakeholders.
• Order Planning & Inventory Visibility: Coordinate demand planning, order management, and supply allocation with Sales, IBP, and NZ Supply teams, while maintaining inventory visibility and proactively managing supply-demand risks.
• Claims & Quality Performance Management: Oversee claims administration, monitor quality performance and claim trends, ensure accurate reporting, and support continuous improvement of claims processes and systems.
• Process Improvement: Drive supply chain improvement initiatives by enhancing claims governance, inventory visibility, distributor capabilities, operational consistency, and digitalisation efforts across the Vietnam market.