Project Coordinator/ Business Analyst (AI Team)

Position:
Project Coordinator - Business Analyst (AI Team)
Working Place:
Handico tower, Pham Hung, Tu Liem, Hanoi
Role Overview
As a Project Coordinator - Business Analyst in the AI team, you will work closely with the AI Engagement Manager to coordinate AI projects and initiatives and to turn internal business needs into clear requirements. Acting as a bridge between internal stakeholders and the AI/technical team, you will keep projects on track, well documented and aligned with business objectives, while helping drive the adoption of AI solutions across departments.
Key Deliverables & Responsibilities
1. Project Coordination:
Support the AI Engagement Manager in planning, scheduling and tracking AI projects and initiatives.
Organize project meetings, prepare agendas, record meeting minutes and follow up on a ctionitems.
Track tasks, deadlines, risks and issues; escalate to the AI Engagement Manager in a timely manner.
Prepare regular project status reports and maintain project documentation throughout the project lifecycle.
2. Business Analysis & Requirements Management:
Work with internal stakeholders to gather, clarify and document business requirements and AI use cases.
Write requirement documents (BRD, user stories, acceptance criteria, process flows) for the AI/development team.
Analyze current business processes to identify opportunities for applying AI and automation.
3. Stakeholder Communication:
Act as the liaison between internal departments, the AI/development team and the AI
Engagement Manager.
Maintain regular communication with stakeholders and follow up to ensure commitments are met on schedule.
Ensure alignment between business needs and delivered solutions.
4. Testing & Adoption Support:
Support testing and UAT activities together with business users.
Collect user feedback and help drive adoption of AI solutions across departments.
Requirements
Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
At least 1 year of experience as a Project Coordinator, Business Analyst or Project Manager.
Experience working with internal stakeholders and coordinating across departments.
Good communication and follow-up skills; able to listen, clarify requirements and keep stakeholders aligned.
Strong documentation skills, logical thinking and attention to detail.
Hard-working, highly responsible, well-organized and pro-active.
Nice to have: interest in AI/GenAI and willingness to learn; familiarity with project management tools (Jira, Trello, Asana...), Agile/Scrum and diagramming tools ([protected info], Visio, Figma...).
Benefits
At SmartOSC, we offer the best to your values:
Attractive salary package
Attractive salary package
Salary review twice a year
Flexible working hours (between 7:30am - 7:30pm on staff's preference)
Premium health care
Working in one of the largest digital transformation agencies in Asia
Firm's Certified Qualifications Sponsorship for career development
Annual company trip inside or outside Vietnam
Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc
To Apply
Please submit your CV to
[protected info]
with the following information:
Job application letter with "PC/BA" in the subject line.
Updated CV in English, including your contact email and phone number.