Project Coordinator

SEADEV is a product company that delivers effective, affordable sales and digital marketing solutions to our clients. We measure our success not only in terms of profit, but also in terms of global spiritual impact. As a company, we seek to care for our team members and bring transformation to lives in our community. Over the next 10 years we are laser focused on achieving our targets of growing our business 10-fold, supporting over 500 jobs in 10 developing markets, while positively transforming the communities we work within by giving financially and volunteering our time.
JOB OVERVIEW
The Project Coordinator will join the ShedPro ([protected info]) team and report directly to the Project Manager/Product Director. ShedPro has been a major focus for Seadev over the past fours years, with a mission to develop cutting-edge sales and lead generation products catered specifically to shed builders, manufacturers, and dealers in the North American market.
As the Project Coordinator, you will play a vital role in ensuring seamless communication and collaboration between the product development team, the US-based Account Manager, and our valued ShedPro clients. Your primary responsibility will be to understand the clients' business models thoroughly, gain in-depth knowledge of all ShedPro features, and utilize this understanding to set up, maintain, and expand client accounts successfully.
What will you do?
• Account Setup and Maintenance:
- Collaborate with the US-based Account Manager to complete the setup and onboarding process for new ShedPro clients, ensuring a seamless transition to our platform.
- Monitor client accounts, track performance metrics, and identify areas for improvement to enhance client satisfaction and account growth.
- Address and resolve any technical or operational issues/requests raised by clients, escalating critical matters to the appropriate teams as needed.
• Client Relationship Management:
- Serve as the main point of contact for ShedPro clients during the maintenance phase and establish strong professional relationships with them.
- Understand clients' business models, needs, and objectives to tailor ShedPro solutions that align with their requirements.
- Regularly communicate with clients to address inquiries, provide updates, and gather feedback to enhance the client experience.
• Collaboration and Coordination:
- Collaborate with the US-based Account Manager to devise effective strategies and plans for client onboarding process as well as account growth and retention.
- Liaise with the product development team to stay up-to-date with ShedPro's latest features, enhancements, and updates.
- Facilitate smooth communication between the product development team and the Account Manager to ensure timely project delivery and issue resolution.
• Product Knowledge and Training:
- Develop an in-depth understanding of ShedPro's features, functionalities, and applications.
- Provide training and guidance to clients on ShedPro's usage and best practices to maximize their benefits from the product.
• Reporting and Documentation:
- Prepare regular reports on client account performance, milestones, and potential growth opportunities.
- Maintain accurate documentation of client interactions, requirements, and project updates.