Project Management Officer (Operations)

Why Join Us?
BE GROUP is one of Vietnam's leading super apps - ride-hailing, food delivery, logistics, and fintech - serving millions of users every day.
As our Operations PMO, you'll be the person who makes the machine run better: redesigning processes, putting automation into practice, and building the performance framework that keeps
Operations accountable and moving. If you work best with structure, make decisions with data, and get satisfaction from seeing something you built actually running - this role is for you.
What You'll Do
You'll lead the projects that make Operations faster, smarter, and more scalable:
1. Project & Programme Management
Own end-to-end delivery of Operations projects - from problem framing and scoping through to execution, tracking, and post-launch review.
Manage multiple concurrent workstreams with clear milestones, owners, dependencies, and risk registers.
Facilitate steering meetings, track action items, and keep stakeholders aligned on progress and priorities.
Produce clear project documentation: charters, status reports, RACI matrices, and retrospective outputs.
2. Process Design & Optimization
Map and analyses current-state operational processes across areas such as ride-hailing ops,
driver/merchant management, logistics, and customer operations.
Identify bottlenecks, redundancies, and manual touch-points; design future-state workflows that are leaner, faster, and more scalable.
Lead structured process improvement initiatives using methodologies such as Lean, Six
Sigma, or BPM frameworks.
Document SOPs, process maps, and governance guidelines to institutionalize improvements.
3. Automation & Digital Enablement
Partner with Technology, Data, and Product teams to identify automation opportunities across operational workflows.
Define requirements, build business cases, and oversee delivery of automation initiatives
(RPA, workflow tools, system integrations).
Track automation ROI - quantify time saved, error reduction, and cost impact.
Champion a test-and-learn mindset: prototype quickly, measure rigorously, and scale what works.
4. Performance Management & Reporting
Design and maintain operational performance frameworks: KPIs, SLAs, dashboards, and scorecards for the Operations division.
Work with BI/Analytics teams to build reporting infrastructure that gives leaders real-time visibility into operational health.
Lead cadence reviews (weekly/monthly/quarterly) - synthesize data, surface insights, and drive corrective actions.
Support OKR setting, tracking, and reporting for Operations teams.
5. Stakeholder & Change Management
Collaborate across Operations, Technology, Finance, HR, and Business Units to align on priorities and remove roadblocks.
Build change management plans for operational transformations - communications, training,
and adoption monitoring.
Act as a trusted advisor to Operations leadership, flagging risks early and proposing pragmatic solutions.
What You Bring
3-5 years in Operations, Project Management, Process Improvement, or Consulting - ideally in tech or high-growth environments.
Track record of delivering process or automation projects with measurable results.
Comfortable with data: Excel/Sheets, BI tools, and translating numbers into decisions.
Good English communication.
Bonus Points
Familiarity with Lean / Six Sigma or agile methodologies.
What We Offer
Structured thinker who can manage multiple workstreams and stay calm under ambiguity.
Experience with RPA or workflow automation tools (UiPath, Power Automate, etc.).
Background in ride-hailing, logistics, or on-demand operations.
A meaningful role in transforming how Operations works at national scale.
Startup culture with real resources and strong leadership support.
Clear career growth path and competitive compensation with stock options