Quality Manager

Position Summary
The Quality Manager will develop, implement and continuously improve quality systems across our supplier network and internal operations. The role leads Quality Control, Quality Assurance, Product Compliance, Product Safety and Supplier Quality Development. The successful candidate should have a strong technical background in furniture manufacturing, international quality standards, regulatory compliance and supplier management, and will work closely with suppliers, product development teams, customers and management to ensure products meet quality, safety, performance and regulatory requirements.
Key Responsibilities
Quality Management and Assurance
• Lead QC and QA activities across furniture categories.
• Establish quality standards, inspection procedures, testing protocols and acceptance criteria.
• Monitor quality KPIs, inspection results, claims, complaints and return data.
• Drive root cause analysis and corrective and preventive actions.
• Ensure consistent quality standards across suppliers and production facilities.
Supplier Quality Development
• Conduct supplier audits and capability assessments.
• Develop supplier quality improvement plans and monitor implementation.
• Support supplier onboarding and qualification.
• Drive continuous improvement to reduce defects and improve consistency.
• Work with suppliers to improve manufacturing, packaging and operational efficiency.
Product Compliance and Regulatory Affairs
• Lead the product compliance program.
• Ensure compliance with REACH, BS EN Standards, TSCA, ASTM Standards and other market-specific regulations.
• Manage testing programs with SGS, Intertek, TÜV, UL, Bureau Veritas and other laboratories.
• Maintain updated test reports, declarations, certificates and technical files.
• Monitor regulatory changes and communicate impacts.
Product Safety and Technical Quality
• Ensure products meet structural, safety, durability and performance requirements.
• Support assembly instructions, warning labels, packaging specifications, carton markings and safety documentation.
• Review specifications, technical drawings, BOMs and engineering documents.
• Support new product introduction and validation.
• Ensure actions are implemented after testing failures or product incidents.
Quality Systems and Process Improvement
• Develop and maintain quality management systems and procedures.
• Apply best practices such as 8D Problem Solving, Statistical Quality Control and Root Cause Analysis.
• Drive continuous improvement projects across suppliers and internal operations.
• Establish preventive measures to reduce complaints and non-conformities.
Leadership and Team Management
• Lead and develop Quality, Compliance and Technical teams.
• Define departmental goals, KPIs and performance objectives.
• Coach employees through training and mentoring.
• Build a culture of quality, accountability and continuous improvement.
• Prepare quality performance reports for senior management.