Quality Manager

Working conditions
Location: Nha Be District, Ho Chi Minh City
Working Days: Monday to Friday (Full day) and Saturday (Half Day)
Salary Rate: 35M Gross
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DUTIES AND RESPONSIBILITIES
1. Quality Management System (QMS) & Food Safety System
Develop and continuously improve the Quality & Food Safety Management System in accordance with BRCGS, HACCP, GMP, customer requirements, and company standards.
Ensure all quality and food safety procedures, SOPs, specifications, forms, and records are updated and properly maintained.
Monitor compliance with food safety programs including allergen control, traceability, pest control, sanitation, and mock recall.
2. Quality Control Operations
Supervise quality inspection activities for incoming materials, in-process products, packaging, and finished goods.
Review inspection results, quality records, and production documentation.
Coordinate with Production, Warehouse, Planning, and related departments to resolve quality issues.
Monitor non-conforming materials/products and ensure timely corrective actions.
3. Incoming Material & Supplier Quality Management
Review incoming material documentation including COA, specifications,
Oversee sampling and inspection activities for incoming materials.
Manage supplier quality performance and participate in supplier evaluations
Follow up supplier corrective actions related to quality and food safety issues.
4. Audit, Compliance & CAPA
Lead and coordinate internal audits, customer audits, certification audits
Prepare audit documentation and ensure readiness for audits.
Conduct root cause analysis (RCA) and corrective and preventive actions (CAPA).
Monitor effectiveness and closure of audit findings and corrective actions.
5. Customer Complaint & Quality Improvement
Investigate customer complaints and internal quality issues.
Coordinate cross-functional teams to identify root causes and implement solutions.
Prepare quality reports, trend analysis, and improvement recommendations.
Drive continuous improvement initiatives to enhance product quality and food safety
6. Documentation & Customer Support
Prepare and provide technical documentation required for new customer onboarding and customer requests.
Ensure proper control and retention of quality and food safety records.
Support customer questionnaires, specifications, and compliance documentation.
7. Team Management & Training
Supervise, assign, and monitor daily activities of QC/QFS staff.
Conduct training on GMP, HACCP, Food Safety, Quality Standards, SOPs, and company
requirements.
Develop team competency and support employee performance improvement.
Monitor department KPIs and drive achievement of quality objectives.
8. Reporting
Prepare periodic quality and food safety reports for management review.
Analyze quality performance indicators and recommend improvement actions.
Report critical quality and food safety issues to management in a timely manner.
QUALIFICATIONS & REQUIREMENTS
Bachelor's Degree in Food Technology, Food Science, Biotechnology
Minimum 5 years of experience in QA/QC or Food Safety within food manufacturing
Experience in supervisory or team leader role is preferred.
Good understanding of HACCP, GMP, BRCGS, Food Safety Management Systems
Knowledge of Root Cause Analysis (RCA), CAPA and internal auditing.
Familiar with supplier management and customer complaint handling.
Leadership and team management skills.
Proficiency in Microsoft Office applications.
Good English communication and writing skills.