Mô tả công việc
Guest service is the primary job function of the Manager
Daily coordination with Front and Back of the House restaurant operations
Required to be in Tap Room during peak hours to support and manage the team
Works closely together with the Kitchen Head to sustain quality, consistency and hygiene standards
Ensure compliance with licensing, hygiene and health and safety legislation/guidelines
Implement policies and protocols that will maintain future Tap Room operations
Responsible for the PSBC Tap Rooms Standards being properly executed
Providing the PSBC service standards
Reviewing and responding to reviews within 24hrs, responding to other requests of customers regarding events, bookings etc..
Making improvements to the running of taproom business and developing the restaurant
Handling administration and required paperwork
Recruit & train new employees to the PSBC's standards,
Train and supervise employees on proper customer service practices and knowledge of our brand, beer & food,
Organize bi-weekly review meetings and discuss ways to improve, write down points of action and keep track of possible recurring issues,
Appraise staff performance by evaluating regularly and provide feedback to improve productivity,
Create staff schedules, organize cross trainings within the Tap Rooms,
Achieve and maintain appropriate level of knowledge about Craft Beer.
Maximize revenue and minimize expenses
Control operational costs and identify measures to cut waste
Oversee stock levels and create par levels
Be responsible for profit and loss (P&L) for the Tap Room and able to explain all financial
Report weekly, monthly and quarterly
Hosting, promoting and organizing scheduled events
Be responsible for coming up with new events
Ensuring that the right promotional materials are available per event
Provide feedback on events
Yêu cầu
• Have knowledge of service and food, generally involving at least three years of restaurant or comparable business. Including at minimum of 1 year of management experience in that business.
• Possess excellent basic math skills and have the ability to operate a cash register or POS system.
• Qualified candidates must have excellent customer service and employee relation skills.
• Must be willing and able to fill in where needed, including as delivery driver, outside EXPO, cashier etc....
• Must be detail oriented with the capability to oversee restaurant operations and multiple areas simultaneously in a fast paced environment.
• Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Must be able to work day, nights and weekends.
• Working 48 hours/week, off 1 day/week
Quyền lợi
13th Month Salary: based on the accumulated salary in the employment year divided by actual working months,
Transportation and Travelling Fees: In accordance with the policy of the Company,
Insurances: Compulsory Social Insurance, Health Insurance and Unemployment Insurance are in accordance with the applicable law of Vietnam. Beside this, you will be covered by the Health Care Insurance paid by the Company,
Public Holidays: You will be entitled to 10 days of Public Holidays fully paid in accordance with the Labor Law of Vietnam,
Annual Leave: You will be entitled to 12 days of Annual Leave during one full year of employment
Thông tin khác
Thời gian làm việc
Nghỉ 1 ngày/tuần
Thông tin chung
Nơi làm việc
- - Hồ Chí Minh: Galleria Metropole 20 Nguyễn Thiện Thành, Phường An Khánh (Thành phố Thủ Đức cũ)
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 20/05/2026
