JOB PURPOSE
You will be the face of our school towards our stakeholders (existing parents, students, prospects, and visitors) and the first point of contact for their inquiries, and will support the school Admissions team and other school teams to deliver an outstanding experience for parents and students.
KEY RESULT AREA
MEASURES OF PERFORMANCE
Support current students and their families in their inquiries (received via email, phone call, or in person),
• Parent Feedback
• Feedback from other departments
In particular with regards to:
• (Re)Issuing of school ID cards (both for students and parents/carers).
• Absences and early dismissal requests.
•
Purchasing of school uniforms. This includes cashier tasks.
• Receiving and directing parcels delivered to students.
• Pass on messages to other members of the academic or administrative team.
Support other school groups (academic, administration) with the following planned administrative task:
• Daily checking of class attendance registration with teachers.
• Daily printing of school registry.
• Processing monthly payment request for Viettel Telecom, Viettel Post, VNPT (on the beginning of new month only)
• Registries are physically printed by 9:30 am every day.
• Phones are not disconnected.
Support other school groups (academic, administration) with ad hoc administrative tasks such as:
• Postage and Handling (both sending and receiving).
• Printing.
• Ordering supplies.
• Liaising with parents on behalf of academic office, finance department.
• Managing school taxi card and administrative follow-ups connected to its use.
• Distributing ID cards on behalf of IT or other (to carers, to classrooms).
• Any other tasks as deemed appropriate by the Director of Admissions, Marketing & Communications.
Co-ordinate day trips with Primary and Secondary teachers:
• Act as a SPOC for any queries related to day trips effectively submitted.
• Manage day trip requests
• Investigate options and pricing depending on the requests
• Process the trip proposals and risk assessments
• Create detailed trip cost in the BIS Hanoi template
• Liaise with external venues to complete bookings per the requests
• Process payments
• Organise transportation and/or food as required
Provide the first point of contact to prospective parents on the general Admissions phone line, making the experience positive, straightforward, and engaging
• Delivery of weekly KPIs
• Feedback from parents
• Ensure high-quality communication: language, tonality and structure.
• Maintain high levels of warmth and enthusiasm throughout all communications.
• Ask appropriate questions to capture required information from prospective families ensuring consistent attention to detail.
• Pass contact details for prospective families through to relevant Admissions team members in an accurate and timely manner.
Provide the first point of contact to BIS Hanoi visitors, making the experience positive, straightforward, and engaging throughout.
• Delivery of weekly KPIs
• Feedback from parents
• Ensure high quality communication: language, tonality and structure.
• Maintain high levels of warmth and enthusiasm throughout all communications.
• Ensure they are comfortable and have everything they need while they wait for the Admissions staff to join the visit in the case of a prospect.
• For other inquiries, accurately direct them according to school policy (visiting a class, etc.)
Support the Admissions team as requested. Main tasks will include:
• Periodic audit of information within iSAMs / Salesforce to ensure accuracy
• Ensuring all leads are loaded into iSAMS / Salesforce* in timely manner.
• Co-ordinating with parents and teaching staff on the information and documents required for the completion of application and enrolment steps of the Parent Experience Journey.
• Co-ordinating the booking of tours and assessments with families, the Admissions team and the wider school faculty, ensuring all booked dates, detail and outputs are recorded accurately in iSAMs / Salesforce.
• If an Admissions team member is unavailable, or during busy periods, directly handle enquiries from prospective families and support on school tours.
• Any other tasks as requested by the Director of Admissions, Marketing & Communications or the Admissions Manager.
Provide appropriate feedback and best practice share to other members of the Admissions and wider school team.
• Employee performance review rating(s)
• Team conversion rates
• Support the DAM to develop a culture where the school engages as one and works to ensure admissions is a whole school responsibility.
• Contribute to the sharing of best practice in admissions across the Admissions team, region and group.
• Perform other duties assigned by Line manager/Business Director/Principal.
Take a proactive approach to personal development planning using company toolkits and procedures as appropriate.
• Take ownership for personal development and works with Admissions Manager to develop and implement a focused and straightforward Personal Development Plan.
• Take ownership for requesting feedback from others in a timely fashion.
• Provide both constructive and appreciative feedback both unprompted and when asked.
Philosophy and values:
• Role-model the 'Be Ambitious' philosophy each day
We are ambitious for our students, our people and our family of schools. We believe that:
• There is no limit to what every person can achieve.
• Creativity and challenge help us get better every day.
• Learning should be personalised.
• Unique global opportunities enhance the learning experience.
Promote and adhere to the Company Vision and Values:
• Opportunity - For us, opportunities need to be meaningful, about achieving potential and making progress.
• Impact - For us, impact is about making a difference. It needs to be immediate, positive and lasting.
• Leadership - For us, leadership is about considering the team's needs as well as your own, setting inspiring examples, being supportive and showing real accountability and responsibility.
• Respect - For us, respect is about listening, being inclusive, showing tolerance and getting the little things right
Each individual must ensure that they meet their statutory responsibilities and Company policies with regard to Health and Safety, Equal Opportunities and other relevant legislation and undertake any /other appropriate duties as allocated by the Principal.
