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Mô tả công việc
- Ensure compliance with hotel policies, standards and procedures.
- Read logbook to perform content of work
- Welcome and friendly guests.
- Log in and update the information of guests to the system correctly.
- Take care of the lobby area, working area, equipment to ensure tidiness and cleanliness.
- Perform procedures for changing rooms for guests according to the process.
- Handling situations outside guests visiting guests staying.
- Information for the relevant department on the situation of the guests, the promotion guests are enjoying to coordinate to serve guests.
- Observe the lobby area to promptly detect suspicious events, notify the security coordinator to monitor.
- Receiving requests and complaints of customers, immediately processing the information received, if it is beyond the authority to handle, notify the manager in the shift.
- Invite guests to rent rooms with higher prices to maximize revenue for the hotel.
- Perform other related works and at the request of superiors.
Yêu cầu
Proven work experience as a Receptionist, Front Office Representative or similar role
Proficiency in Microsoft Office Suite
Hands-on experience with office equipment
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
Quyền lợi
Salary: 5,000,000 - 6,000,000/month
Monthly Bonus: Service Charge
Other Bonus: According to the company's regulations.
Training: According to company regulations.
Thông tin chung
- Ngày hết hạn: 10/05/2024
- Thu nhập: Thỏa thuận
