Reservations Executive

I/ Job Description:
The Reservations Executive (RE) is part of the Operations Department at Khiri Travel. At the core of our work is making our clients fall in love with our efficiency, organization, and punctuality and going above and beyond to ensure clients have the best experience while in Vietnam. The RE has an excellent relationship with our local partners in Vietnam and can work independently to ensure itineraries are operated according to the stated itinerary provided using our products and systems.
II/ Key Responsibilities:
● Make arrangements with local service providers to provide effective and timely delivery of itineraries
● Coordinate travel arrangements where necessary with other offices and agents.
● Revert proactively to the Sales team and other Khiri departments as necessary.
● Nurture excellent relationships with local service providers, other Khiri entities, and clients
● Advise on weather conditions, restaurants, tourist attractions, local festivals etc.
● Provide information on customs and immigration regulations, papers, passports, vaccinations, exchange rates etc. to international travelers.
● Issue, gather and prepare documents required for each itinerary as required by agent criteria
● Thorough understanding of the Khiri Travel products and a good knowledge of Khiri partners.
● Brief tour leaders/guides on their upcoming trips, stressing client's expectations and special needs.
● Make contact with clients at regular intervals during their programs
● Local guide quality control by troubleshooting and working with them regularly
● To resolve proactively any complaints, queries, and concerns regarding services
● Other tasks as directed by Supervisor/Manager.
III/ Sustainability
● Be aware of and have access to Khiri Travel's sustainability policy
● Ensure that the Travelife standards are consequently met.
● Ensure that clients are aware of sustainable alternatives concerning accommodation and excursions.
● Contribute to an action plan and propose new initiatives to improve sustainability of Khiri operations
● Ensure that clients are aware of sustainable alternatives concerning transport.
● Measure and take into account client feedback and make improvements where possible, including sustainability aspects