Restaurant Supervisor

Operations Management
Oversee all FOH operations to ensure service excellence and efficiency.
Implement and enforce restaurant policies, procedures, and service standards.
Coordinate with the Executive Chef and kitchen team to ensure smooth collaboration between FOH and BOH.
Monitor cleanliness, ambiance, and maintenance of the dining area.
Perform other duties and responsibilities as required by the General Manager/Management
Guest Service & Satisfaction
Ensure every guest enjoys a premium steakhouse dining experience.
Address guest inquiries, requests, and complaints promptly and professionally.
Maintain a strong floor presence during peak hours to support staff and engage with guests.
Implement strategies to increase guest loyalty and repeat business.
People Management
Train and develop FOH staff to deliver high-quality service.
Prepare staff schedules in line with operational needs.
Conduct regular staff briefings, performance reviews, and training sessions.
Foster a positive work culture that promotes teamwork, professionalism, and guest focus.
Financial & Business Support
Assist in meeting revenue and profitability targets by monitoring labor, operating expenses, and sales performance.
Track daily sales reports and provide input for financial planning.
Support local marketing initiatives and promotional campaigns.
Compliance & Safety
Ensure compliance with health, sanitation, safety, and labor regulations.
Oversee staff adherence to proper food handling and alcohol service protocols.
Maintain updated records and reports as required by company and regulatory agencies.
Others
Perform other duties and responsibilities as required by the General Manager/Management