Return After Delivery Staff

Job purpose
- Proactive handling all RAD case from customers
- Reach KPI's of : timeline of process; number of RAD pending cases, Number of complete RAD cases
- Collect information from customers & PRN in order to improve the RAD process
- Understand product information, processing and report any adverse event with 24 hours for compliance
Responsibilities
- Received and handle all feedback from customer related to return goods
- Calling out to customers to collect information related to return after delivery goods
- Support customer to full-fill all documents
- Contact and provide all documents for PRN to get approval for RAD related to their goods
- Coordinating with relevant departments and principals to handle the incident from customer's complaints
- Follow up report from beginning until close RAD as per defined timeline
" - Forwarding all issues which are out of limits to the department windows and following up to make sure all RAD replied to the customers accordingly"
- Propose changes RAD process and other related activities to ensure service standard and enhance service quality of the Company
o Handling all tasks assigned by the Line Manager or Company Management
o Attending trainings provided by the company , department which are necessary to handle the job
o Attending department and company meetings
o Adhering to the company policy