Sale Support (Open Level)

POSITION OVERVIEW The POS Sales Support Executive will play a key role in combining active customer prospecting, product consulting, and sales support operations for Point of Sale (POS) hardware and software ecosystem. This role is responsible for identifying prospective B2B and B2C clients, introducing tailored POS solutions, supporting client onboarding, and maintaining smooth administrative and operational workflows to drive conversion rates.
KEY RESPONSIBILITIES
Customer Prospecting & Lead Generation
· Proactively search, identify, and qualify prospective B2B clients (retail stores, F&B outlets, corporate accounts) and B2C merchants/business households (hộ kinh doanh).
· Reach out to potential leads through cold calling, online channels, merchant visits, and inbound inquiry follow-ups.
· Build and update lead databases in CRM system to ensure systematic tracking and high pipeline conversion.
Product Introduction & Sales Consulting
· Introduce, demonstrate, and consult clients on suitable POS device models, payment terminal features, and integrated SaaS solutions tailored to their business needs.
· Address client inquiries regarding technical specifications, transaction fees, hardware pricing, and installation procedures.
· Prepare customized product proposals, quotations, and product introduction materials for prospective clients.
Sales Support & Operational Coordination
· Assist sales representatives in processing contract documentation, KYC verification, merchant registration, and terminal order submissions.
· Coordinate with logistics and technical support teams to track POS terminal delivery, configuration, and activation at merchant locations.
· Follow up with newly onboarded merchants to collect feedback, support early activation issues, and encourage product usage.
JOB REQUIREMENTS
Experience & Background
· Minimum 3 to 5 years of hands-on experience in B2B or B2C sales support, telesales, sales consulting, or merchant acquiring.
· Direct experience in POS machines, payment gateways, merchant acquiring, SaaS, or Fintech products is a strong advantage.
· Proven track record in customer outreach, product demonstration, and contract processing.
Skills & Competencies
· Communication & Persuasion: Excellent verbal and written communication skills with a persuasive customer-centric consulting mindset.
· Software Proficiency: Proficient in MS Office (especially MS Excel for pipeline tracking) and CRM systems.
· Proactivity & Agility: Strong problem-solving ability, self-motivation in finding new customer leads, and high attention to detail.
· Organization: Ability to multitask between client prospecting and administrative sales support duties effectively.
COMPENSATION, ALLOWANCES & BENEFITS
Remuneration Package
· Base Salary: 12,000,000 VND - 15,000,000VND Gross/month (negotiable based on actual B2B/B2C sales support experience).
· Meal Allowance: Fixed lunch allowance + phone allowances
· Phone Allowance: Work phone/communication allowance
· Performance Bonus / Commission: Monthly/Quarterly KPI performance bonus based on merchant acquisition targets, successfully activated POS devices, and operational processing accuracy
Statutory Benefits & Work Environment
· Social Insurance: Full mandatory social, health, and unemployment insurance contributions (BHXH, BHYT, BHTN) compliant with Labor Law.
· Leave & Holidays: 12 paid annual leave days + statutory public holidays.
· Career Path: Opportunities to advance into B2B Sales Executive, Key Account Manager, or Sales Operations Management roles.