Sales Capability Supervisor

1. JOB PURPOSE
The Sales Capability Supervisor is responsible for building, executing, and optimizing capability development programs for the national sales force. The role plays a key part in improving sales effectiveness, strengthening the competency of sales personnel at all levels, and standardizing the sales process to support sustainable business growth.
2. KEY RESPONSIBILITIE
A. Sales Capability Development
Lead and manage training teams and be accountable for the performance and outcomes of all capability-related activities.
Develop and implement sales tools and best-practice programs to improve field execution and sales management effectiveness.
Ensure that the sales team adheres to company principles, sales policies, and distributor/agent management procedures.
Design and maintain a structured sales capability framework and learning roadmap tailored to each level of the sales organization (Sales Reps, Supervisors, ASM, RSM).
Continuously evaluate training content and methodology to ensure maximum effectiveness and alignment with business direction.
B. Training & Coaching
Organize and facilitate skill-building programs for the sales force, including both classroom training and field coaching.
Conduct post-training evaluations to measure effectiveness and follow up with improvement plans.
Join field visits with Sales Supervisors, ASMs, and RSMs to provide hands-on coaching on selling skills, leadership, problem-solving, and people development.
Actively identify skill gaps through field observation and propose actionable solutions to close those gaps.
Track, analyze, and report training effectiveness using appropriate KPIs and feedback loops.