Mô tả công việc
• Be responsible for the daily management, work allocation and performance evaluation of the pre-sales support team to ensure its efficient operation.
• Guide and supervise team members in performing pre-sales support tasks, including customer consultation, sales opportunity discovery, product recommendation and assistance with online purchase.
• Assist in formulating and optimizing pre-sales support processes and service standards to enhance customer satisfaction and sales conversion rates.
• Regularly organize team training to improve members' capabilities in product knowledge, communication skills and service awareness.
• Closely collaborate with sales, technical and other departments to facilitate the smooth conversion of customer sales inquiries and subsequent follow-ups.
• Monitor teamwork data, conduct analysis and reporting, and propose improvement suggestions for implementation.
• Maintain team morale in high-pressure environments and motivate members to achieve both individual and team performance goals.
Yêu cầu
• 2-3 years of management experience in a Pre‐Sales Lead, or Sales Coaching, or Customer Service Lead role.
• Fluent in English, with strong verbal and written communication skills.
• Experience supporting or selling to English‐speaking markets.
• Experience in the Tech industry or SaaS/online platforms is preferred.
• Strong data sensitivity, with the ability to identify performance gaps through data analysis and implement effective improvement actions.
• Excellent communication, coaching, and stakeholder management skills, with the ability to collaborate effectively across departments.
• Proven ability to perform under pressure, stay composed in high‐volume or fast‐changing environments, and lead the team to consistently high levels of performance.
Quyền lợi
Chăm sóc sức khoẻ
Full working equipment will be provided
Nghỉ phép có lương
20 days leave (12 days of annual leave and 8 days of sick leave)
Máy tính xách tay
Annual Health Checkup
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Ngân Hàng & Dịch Vụ Tài Chính > Dịch Vụ Hỗ Trợ Khách Hàng
KỸ NĂNG
Coaching, Customer Service, Sales, Telesales, Training
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Người Việt Nam
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Thông tin chung
- Thu nhập: Tới 30tr ₫/tháng
Nơi làm việc
- Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Thuong Ward, Hanoi City, Vietnam
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 08/06/2026
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
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