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Mô tả công việc
PURPOSE STATEMENT
Collaborate with Sales to build strong partnership with Korean/Chinese/Taiwanese customers, in terms of understand what customers need, directly with multi supporting department to meet customers expectation.
1. Handle customer requirement
Handle basic inquiries from AD Korea or China/Taiwan and work with CS/GPD and related departments for implementation
Join Sales to visit customers to understand what customers need
Contact and handle directly with Korean or Chinese/Taiwanese and Vietnamese Merchandisers for their service, inquiries in relation to their business with AD.
2. Coordinate with others department
Collaborate with Sales, CS, Planning team according to customer expectations
Receive urgent requests from customers and work directly with multi supporting teams to meet customers expectation
Regular weekly/monthly review service performance for Korean/Chinese factories
Collaborate with Korean/Chinese team for order migration preparation and local support
Work with CS Sups/CSM to define and lead service improvement projects and execute the improvement plan.
2. Provide excellent service to customer:
Responsible to provide excellent service to customer, including regular service review call to key customers, customer special requirement follow up
Material and FG stock planning coordination for key customers
Standard quotation and discount price set up with GSPD
Ability to independently solve customer complaint, according to the Company procedures service standard, and able to handle multi task
To assist and back-up Sales and provide supports and report to Sales Manager
Yêu cầu
Academic background:
Bachelor's degree or equivalent is a plus
Job experience:
1-4 years Customer Service/Sales Admin or related experience
Skills:
Strong written, verbal and telephone communication skills in Vietnamese & Korean or Chinese, English preferred.
Strong data entry and organizational skills. Detailed oriented and good follow-up skills
Knowledgeable on technical aspects of assigned product lines and customers.
Able to effectively manage many priorities and issues.
Understanding of applicable computer systems, such as Microsoft Office, and function specific software.
Personal profile:
Hard working
Faithfulness
Independence
Training: As job of scope, the position will be provided mandatory training courses and advance training courses as Corporate and company policy.
Quyền lợi
Competitive incentive system
Good benefit package
Thông tin chung
- Ngày hết hạn: 20/07/2018
- Thu nhập: 500 - 700
Avery Dennison (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company's products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio frequency identification...
Quy mô công ty
Từ 1000 - 5000 nhân viên
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