1. Hotel Business and Sales strategies and target
Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.
Implements all sales action plans related to market areas to achieve Sales target including but not limiting to daily sales call, site inspection trips
Responsible for individual and team's weekly, monthly and yearly sales target and budget
Responsible for accounts distributed in different segments such as TA, OTA, Corporate Sales for the hotel.
Solve customers' grievances and questions related to Sales process or services
Work closely with Hotel Manager/ General Manager/ General Director/ Managing Director to ensure proposed rate negotiations meet the financial needs of the hotels.
2. Market Research and
Business DevelopmentDo market research, keep you updated with market trend and best practice.
Identify new markets and business opportunities and increase sales.
Implement action plan to achieve target of new account acquisition, room night and revenue
Pre-qualify and target key accounts within assigned territory or area and develop appropriate and effective sales solicitation strategies to increase hotel's market share
Develop and maintain pro-active relationship with potential and current accounts through regular sales calls and/or in-house entertainment or appreciation events.
Work closely with Marketing team to develop, plan and execute promotional activities
3. Sales Operations
Able to provide quick and timely responses, immediate communication to the properties, develop professional long term business relationships.
Provide the highest quality of service to the customer at all times.
Ensure all Sales contracts follow the established Hotel's standards and are based on sound commercial judgement
Ensure all credit and collection procedures are established and followed strictly
Ensure all enquiries are replied within 24 hours
Submit weekly sales activities and monthly sales report
Attend all department and hotel meetings as necessary.
4. Teamwork and Team Management
Assess additional training needs based on data gathered and interaction with sales team from property visits.
Assist in training subordinates to build an efficient team
As a Team Leader you will be a role model, sharing your expertise and continually inspiring the front office team.
Qualifications: Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
Experience: Proven track record of at least 5 years working in Hospitality operations, with at least 3 years in Sales role
Specific skills / abilities: Communication, interpersonal, negotiation, presentation and organizational skills. A positive attitude and excellent communication skills, ability to remain calm whilst under pressure
Personal qualities: Overall and detail oriented
