This position will be responsible for the processing of sales and service orders and overseeing the daily sales and service operation. This involves dealing with customer requests, providing quotations and information to the customer, providing support to the sales and service representatives.
1. Sales operation
• Ensure all 3rd party material items are recorded in share folder
• Sales order processing in Salesforce, ensure data entry accuracy
• Preparation of sales contract documents
• Maintain shared folder to record all sales related documents
• Coordinate with logistics on deliveries to ensure delivery deadlines can be met
2. Service operation:
• Daily service order processing in CRM, Mobile X, ensure data entry accuracy
• Ensure PM order list is well prepared weekly.
• Ensure service quotations and contracts were well managed.
• Maintain new installation ibase in system.
• Maintain NPS survey sending in/out ontime.
• Maintain Utilization monthly report for service engineer.
• Ensure all 3rd party material items are recorded in share folder
• Coordinate with logistics on deliveries to ensure delivery deadlines can be met
3. CRM, Salesforce, Mobile X Training (Ordering process in CRM, Salesforce system)
• Sales training/refresher course conducted to the sales rep
• CRM and Mobile X training/refresher course conducted to the engineer
• Explore new features in CRM, Salesforce and inform the team
• 1st level key user for CRM, Salesforce
• Work closely with
Marketing Executive on the CRM, Salesforce hygiene to improve data hygiene
4. Demo and Inventory Management
• Ensure all local demo loans are updated in system.
• Ensure all spare part inventory are well tracked with 3PLs.
• Ensure all tools inventory is calibrated on time.
• Monitoring and ensuring low demo inventory to reduce working capital.
5.
Purchasing, return, recall and write-off:
• Work well with logistics team to manage new tools buying process, calibration process, loan process.
• Work well with quality control, sales, service team to assist recall project for product, spare parts.
• Work well with logistics to return the defective goods, exchange items to avoid extras fine from factory.
• Work well with finance team in write-off process.
6. Tender assistant
• Tender submission - E-bidding of ZEISS and third party
• Upload all tender submission, verify specification, and contract sales document in shared folder
Any other duties as assigned by the management
1. Education / Professional Certification
Diploma or Degree in Business Administration, Foreign Trade or any related fields
2. Experience
- Minimum 3 years of experience in sales administration or business operations environment in medical de-vice industry, preferably with ophthalmic products
- SAP CRM, Sales Force experience preferred
3. Knowledge / Skills / Other characteristics
- Excellent interpersonal and communication skills
- Excellent organizational skills
- Multi-tasker and able to work under tight timelines
- Meticulous and detail oriented
- High proficiency level in computer skills in MS office (Outlook, Word, Excel, Powerpoint)
- Pleasant personality and proactive mindset
- Good command of spoken & written English
