Sea Freight Operation Supervisor

Mô tả Công việc
Supervise and manage daily sea freight operations, including booking, documentation, customs clearance, and delivery coordination.
Lead and develop the sea freight operations team through coaching, performance reviews, and continuous improvement.
Maintain strong relationships with carriers, agents, customs brokers, and clients to ensure service excellence.
Monitor shipment status and proactively address delays or disruptions.
Ensure timely and accurate billing, invoicing, and reporting for all sea freight activities.
Review and control shipment P&L to align with company budget and KPIs.
Promote operational efficiency by identifying and implementing cost-saving initiatives.
Ensure compliance with internal policies and external regulations.
Support escalations from customers and internal teams; provide prompt and effective solutions.
Participate in customer visits and manage customer-specific SOPs and performance reports.
Handle recruitment, onboarding, and training for new team members when required.
Take part in project assignments and business trips as needed.