Sea Logistics Operational Care Specialist, Documentation

You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence. You will be enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.

• To review + ensure alignment of shipping instructions, clarifying any deviations/conflicts taking country regulations, export compliance, rate + routing information into consideration.
• To issue BAL specimen + release BAL B/L as per Financial Guidelines + working instructions.
• To timely and accurately submit carrier OBL instructions, VGM + security filings.
• To ensure departure confirmations (or deviations v. scheduled departure) are shared with the CCLs.
• Issue sales invoices within 24 hours from departure.
• To immediately escalate problems, operation disputes or discrepancies to more senior roles as relevant.
• To monitor the operational performance of carriers + other vendors, escalating/creating awareness if performance + commitments are not being delivered.
• To collaborate with CCLs through proactive provision of information, knowledge, solutions + alternatives to deliver customer satisfaction.
• To ensure data quality as required for timely + accurate customer reporting.
• To support + resolve claims + disputes.

• At least 1 year experience working in the same position
• Basic knowledge about import / export process.
• Good at communication, time management and problem solving skills.
• Customer orientation.
• Good command of English.
• Being careful and detail-oriented.

Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services. Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards and benefits.