Sea Logistics Operational Care Supervisor, International Supply Chain

It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
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How you create impact
Customer &
Business Management
Drive customer engagement, satisfaction, retention and profitable growth for assigned accounts.
Build and maintain strong relationships with customers, suppliers, carriers and internal stakeholders.
Host customer visits to review performance, identify improvement opportunities and ensure alignment with customer expectations.
Lead new customer projects and business initiatives.
Collaborate on tenders, RFQs, and business development opportunities while developing value-added logistics solutions.
Manage account profitability, including revenue, costs and FSL.
Operations &
Service Excellence
Lead and manage the operational team across E2E supply chain process.
Ensure operational processes are standardized and aligned with customer requirements to achieve agreed service levels.
Collaborate with Warehouse team to optimize inventory and throughput levels.
Coordinate with Pricing and Yield &
Allocation teams to manage space and allocation.
Support supplier selection, qualification and onboarding processes.
Monitor customer claims, ensuring timely resolution and corrective actions.
Process Improvement &
Solutions Development
Champion continuous improvement initiatives, driving workflow optimization, digitalization and system adoption to enhance productivity and visibility.
Liaise with GKAM / GOKAM / Control Tower to develop solutions that support customer demands and improve operational efficiency.
Performance Management &
Governance
Monitor and analyze operational KPI performance, identifying improvement opportunities and guiding corrective actions.
Prepare and validate operational, performance and financial reports.
Conduct vendor visits, workshops and annual satisfaction surveys to assess service quality and drive continuous improvement.
People Leadership &
Capability Development
Develop team capabilities through training, workshops and knowledgesharing initiatives.
Coach, develop and retain talent while building succession pipelines for critical roles.
What we would like you to bring
Minimum 3 years of relevant experience in Sea Logistics/Freight Forwarding, preferably with International Supply Chain (ISC) exposure.
Strong knowledge of customer solutions, commercial/P&L management, project implementation, and process improvement.
Proven experience in stakeholder management, KPI/performance management, and operational excellence.
Strong leadership, communication, coaching, and teamwork skills with a customer-focused mindset.
Fluent in English, both written and verbal.
What's in it for you
At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact-on business, on customers, and on careers. Here's what you can look forward to:
Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
People-Centric Culture: Join a team where your voice matters and people genuinely care.
Learning &
Development: Grow with us-personally and professionally-through world-class training and career pathways.
Innovation &
Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
Rewards &
Recognition: Get rewarded for your passion, performance, and potential.
Stability with Agility: Enjoy the best of both worlds-a trusted global brand with a startup spirit.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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