Seller Education & Community Management Associate - Shopee

Department Business Development and Partnerships
LevelEntry Level
LocationHo Chi Minh City The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee's buyers with a wide variety of product listings at the best prices.
Job Description
Identify and recruit potential KOL sellers to join the seller community. Facilitate their onboarding process, ensuring they understand platform policies and best practices;
Build, grow, and maintain strong relationships with sellers in the seller community. Regularly communicate with them to understand their needs and provide support;
Training and Development: Research seller needs, develop learning roadmaps, and organize training sessions, workshops, or courses to enhance their platform skills and policy awareness;
Develop and execute end-to-end communication and education plans to drive seller awareness, understanding, and adoption of platform policies, initiatives, and programs;
Regularly monitor seller sentiment, social noise, and emerging concerns across channels to identify potential issues and seller needs. Collaborate closely with relevant Seller Engagement (SE) sub-teams to provide timely seller support, issue resolution, and crisis management when needed;
Work closely with Seller Engagement (SE) sub-teams and SE channels under defined direction, communications plan, and timeline to ensure timely & high-quality delivery of Communications Plan, project execution & KPI tracking;
Organize and participate in government and CSR networking events with government representatives to foster relationships and promote the seller community's interests & build a meaningful and professional brand;
Prepare regular reports for management that detail community engagement, KOL sellers' performance, and CSR events outcomes;
Work closely with marketing, business development teams, and government relations teams to align strategies and initiatives;
Other tasks as assigned.
Requirements:
Fresh graduates or candidates with around one year of experience in KOL management, influencer marketing, or related fields;
Bachelor's degree in Marketing, Communications, Business Administration, or a related field;
Have an understanding of seller-related information: policies, features, insights;
Familiarity with the seller segment and an understanding of their needs and challenges;
Experience in designing and delivering training programs tailored to different skill levels;
Strong interpersonal skills to build and maintain relationships with KOL sellers, external stakeholders, and cross-functional teams;
Collaborative mindset and ability to work effectively with cross-functional teams;
A proactive approach to problem-solving and decision-making;
Proficiency in both written and spoken Vietnamese and English languages.
Please note that only shortlisted candidates will be contacted for the next steps within three weeks.