Senior B2B Telesales/Outbound Telesales (Onsite Hanoi Office)

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About us:
As a subsidiary of Miroku Jyoho Service Co., Ltd. (MJS), a Tokyo Stock Exchange-listed company with decades of expertise in ERP and accounting solutions, Synergix Technologies is backed by strong financial stability, proven technology, and deep industry know-how.
Founded in Singapore in 1990, Synergix is a leading ERP solutions provider serving over 600 clients across multiple industries. With a team of more than 150 professionals operating across Singapore, Vietnam, and the Philippines, we specialize in delivering localized, scalable ERP implementations tailored to regional business needs.
About the Role:
This is a founding position for our Inside Sales function in Vietnam. We are looking for an experienced inside sales / telesales professional, not an entry-level candidate, who will build our lead generation approach in Vietnam from the ground up and grow into a leadership role.
As the team expands, the successful candidate is expected to step up as Team Leader / Supervisor, taking responsibility for recruiting, training, and leading the future Vietnam Inside Sales team.
Job Responsibilities:
Lead Generation & Outreach
- Conduct outbound voice outreach in Vietnam and non-voice outreach (email, LinkedIn, Zalo and other messaging platforms) in Vietnam and overseas markets (Singapore, Malaysia, etc.)
- Research and identify potential B2B clients using sales intelligence tools (e.g. Apollo, Lusha)
- Introduce the value of Synergix ERP solutions to prospective customers and understand their business needs
- Qualify leads and schedule appointments for the Sales team
- Follow up with prospects consistently and keep all outreach activities updated in the CRM
- Achieve KPIs for outreach activities, qualified leads, and appointments
Building the Function & Leadership
- Establish and refine effective lead generation methods for the Vietnam market, including call scripts, email templates, target lists, and qualification criteria
- Analyze outreach results and market responses, and share insights with the Sales and Marketing teams to improve targeting and messaging
- Document best practices to create a repeatable playbook for the future team
- As the team grows, take on leadership responsibilities: participating in recruitment, onboarding and coaching new members, and managing team performance and KPIs