Senior Business Development Manager (SME & Marketplace)
Hạn nộp hồ sơ: 05/12/2026 (Còn 28 ngày)
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Mô tả công việc
1. SME & Marketplace Business Strategy & Development (35%)
Develop and execute growth strategies for both the SME and Marketplace segments (sellers on Shopee, TikTok Shop, etc.) nationwide (SGN, HAN, Expansion): positioning, target customer segmentation, and go-to-market plans for each market
Own revenue, GSV, volume, new customer, and retention rate KPIs for both segments
Collaborate with Product, Ops, Pricing, and Marketing to develop new services (2H, Sameday, Truck, etc.), and design service packages, pricing, and incentives tailored to each customer group
Manage relationships and partnership projects with e-commerce platforms, logistics partners, and strategic partners; work with Ops to ensure operational commitments such as SLAs, successful delivery rates, etc.
Benchmark competitors and monitor logistics & e-commerce trends to adjust plans in a timely manner
2. Sales Team Leadership & Development (30%)
Directly lead the SME & Marketplace segments with Sales teams in SGN, HAN, and Expansion markets
Set targets, allocate resources, and clearly define customer ownership between the two segments; hold 1:1s and regular performance reviews
Hands-on coaching: join the team in customer meetings, support negotiation of major deals, and strengthen the sales and management capabilities of Managers/Team Leads
Recruit, train, and evaluate performance; build career paths and a succession pipeline
Build a results-driven team culture, retain top talent, and promptly address underperformance
Standardize the sales process (sales funnel, pitch deck, proposal, pricing framework) for consistent execution across the team
3. Lead Key Strategic Projects (15%)
Manage and guide Project Owners in defining business models, go-to-market approaches, and growth targets
Coordinate with internal stakeholders (Ops, Product, Legal) and external partners to implement and scale projects
Track performance and adjust strategies based on market realities
4. Account Management, Retention & Loyalty (15%)
Oversee service quality for existing SME and Marketplace customers, ensuring a consistent experience and driving upsell/cross-sell
Develop plans to retain and grow revenue from existing customers; steer partnership & loyalty programs to retain and reactivate customers at risk of churn
Work with the BA team to analyze customer behavior data to support proactive retention decisions
5. Reporting, Analytics & Business Performance Optimization (5%)
Monitor the overall business dashboard and report regularly to C-level on the performance of the SME and Marketplace segments
Analyze operational data, volume, and cost of service; propose solutions to optimize business costs, service pricing, and operational processes
Recommend strategic adjustments based on market data, team performance, and customer feedback
Develop and execute growth strategies for both the SME and Marketplace segments (sellers on Shopee, TikTok Shop, etc.) nationwide (SGN, HAN, Expansion): positioning, target customer segmentation, and go-to-market plans for each market
Own revenue, GSV, volume, new customer, and retention rate KPIs for both segments
Collaborate with Product, Ops, Pricing, and Marketing to develop new services (2H, Sameday, Truck, etc.), and design service packages, pricing, and incentives tailored to each customer group
Manage relationships and partnership projects with e-commerce platforms, logistics partners, and strategic partners; work with Ops to ensure operational commitments such as SLAs, successful delivery rates, etc.
Benchmark competitors and monitor logistics & e-commerce trends to adjust plans in a timely manner
2. Sales Team Leadership & Development (30%)
Directly lead the SME & Marketplace segments with Sales teams in SGN, HAN, and Expansion markets
Set targets, allocate resources, and clearly define customer ownership between the two segments; hold 1:1s and regular performance reviews
Hands-on coaching: join the team in customer meetings, support negotiation of major deals, and strengthen the sales and management capabilities of Managers/Team Leads
Recruit, train, and evaluate performance; build career paths and a succession pipeline
Build a results-driven team culture, retain top talent, and promptly address underperformance
Standardize the sales process (sales funnel, pitch deck, proposal, pricing framework) for consistent execution across the team
3. Lead Key Strategic Projects (15%)
Manage and guide Project Owners in defining business models, go-to-market approaches, and growth targets
Coordinate with internal stakeholders (Ops, Product, Legal) and external partners to implement and scale projects
Track performance and adjust strategies based on market realities
4. Account Management, Retention & Loyalty (15%)
Oversee service quality for existing SME and Marketplace customers, ensuring a consistent experience and driving upsell/cross-sell
Develop plans to retain and grow revenue from existing customers; steer partnership & loyalty programs to retain and reactivate customers at risk of churn
Work with the BA team to analyze customer behavior data to support proactive retention decisions
5. Reporting, Analytics & Business Performance Optimization (5%)
Monitor the overall business dashboard and report regularly to C-level on the performance of the SME and Marketplace segments
Analyze operational data, volume, and cost of service; propose solutions to optimize business costs, service pricing, and operational processes
Recommend strategic adjustments based on market data, team performance, and customer feedback
Yêu cầu
Experience & Expertise
Minimum 7-10 years of experience in Sales/BD/Account Management, including at least 3 years managing multi-segment, multi-location teams.
Hands-on experience working with SME and/or e-commerce customers (sellers, e-commerce platforms, strategic partners); background in logistics, e-commerce, SaaS, or fintech is preferred.
Proven track record of meeting and exceeding revenue targets, especially in fast-growing environments.
Experience developing new logistics services (2H, Sameday, Truck) or heavy-load B2B segments (trucking, freight) is a plus.
Skills
Strategic thinking combined with strong hands-on execution.
Ability to manage multiple Sales Owners and distributed (multi-city) teams; allocate resources, prioritize across segments, and create alignment while preserving local flexibility
Project management, planning, and progress tracking across multiple internal stakeholders and partners
Strong data analysis, cost control, and pricing skills; experience implementing and managing CRM tools, including Salesforce
Effective communication and negotiation skills up to the C-suite level of partners/e-commerce platforms
Attitude & Mindset
Ownership mentality
Fast adaptability and ability to work under high pressure in a fast-growing startup environment
Customer-centric mindset, always putting customer needs at the center of decision-making
Minimum 7-10 years of experience in Sales/BD/Account Management, including at least 3 years managing multi-segment, multi-location teams.
Hands-on experience working with SME and/or e-commerce customers (sellers, e-commerce platforms, strategic partners); background in logistics, e-commerce, SaaS, or fintech is preferred.
Proven track record of meeting and exceeding revenue targets, especially in fast-growing environments.
Experience developing new logistics services (2H, Sameday, Truck) or heavy-load B2B segments (trucking, freight) is a plus.
Skills
Strategic thinking combined with strong hands-on execution.
Ability to manage multiple Sales Owners and distributed (multi-city) teams; allocate resources, prioritize across segments, and create alignment while preserving local flexibility
Project management, planning, and progress tracking across multiple internal stakeholders and partners
Strong data analysis, cost control, and pricing skills; experience implementing and managing CRM tools, including Salesforce
Effective communication and negotiation skills up to the C-suite level of partners/e-commerce platforms
Attitude & Mindset
Ownership mentality
Fast adaptability and ability to work under high pressure in a fast-growing startup environment
Customer-centric mindset, always putting customer needs at the center of decision-making
Quyền lợi
Physical Wellbeing Benefit: General Insurance, Medical check-up, Accident Insurance, Healthcare Insurance.
Emotional Wellbeing Benefit: Company Trip, Year End Party, Aha Hour Activities, Special Day Gifts, Aha Club (Badminton, Soccer).
Financial Wellbeing Benefit: Grab/Be For Work (Tech/Lead Level), Workplace Relocation, 13th Month Salary, PP Appreciate, Annual Leave Remain.
Emotional Wellbeing Benefit: Company Trip, Year End Party, Aha Hour Activities, Special Day Gifts, Aha Club (Badminton, Soccer).
Financial Wellbeing Benefit: Grab/Be For Work (Tech/Lead Level), Workplace Relocation, 13th Month Salary, PP Appreciate, Annual Leave Remain.
Thông tin chung
- Thu nhập: Thỏa thuận
Việc làm tương tự khác
CÔNG TY TNHH MAERSK VIỆT NAM
Hồ Chí Minh
Thỏa thuận
CÔNG TY TNHH DỊCH VỤ GIAO NHẬN HÀNG HÓA THỜI GIAN
Hồ Chí Minh
Thỏa thuận
CÔNG TY TNHH ORRO HOME
Hồ Chí Minh
13 - 30 triệu VNĐ
Hello Health Group - CÔNG TY TNHH XIN CHÀO SỨC KHỎE
Hồ Chí Minh
Cạnh tranh
CÔNG TY CỔ PHẦN DỊCH VỤ TỨC THỜI (AhaMove)
Xem trang công ty- Địa chỉ công ty: Tầng Trệt, Tòa nhà Rivera Park, 7/28 Thành Thái, Phường 14, Quận 10, TP HCM
- Quy mô: Từ 101 - 500 nhân viên
- Lĩnh vực: Giao nhận/ Vận chuyển/ Kho bãi
Thông tin công việc
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