Senior Catering Sales Executive

Mô tả Công việc
Senior Sales Executive is in charge of tasks related to advising on building business strategies, improving customer experience services and developing potential customers database with the goal of maintaining & growing business opportunities.
1. Customer database:
- Develop and maintain comprehensive customer database for catering events, seminars, ...;
- Foster strong relationships with existing clients;
- Proactively identify and acquire new customers through data-driven strategies and targeted outreach.
2. Consulting & Sales:
- Provide consulting services and sell event service packages tailored to customer needs;
- Plan and develop event service package proposals, presenting them professionally and attractively to clients while adhering to company pricing regulations and guidelines from specialized departments;
- Consult with clients to identify their preferences for venue (ballroom or outside catering), menu, decor, audio-visual elements, and other specific requirements to meet customer needs while maximizing revenue for the Company;
- Provide price quotation, persuade customers & negotiate the terms of Service contracts.
3. Catering Operations:
- Prioritize customer satisfaction by expertly planning and executing successful events;
- To co-ordinate with the Executive Chef regarding the menu;
- Work closely with relevant departments (F&B, Kitchen, Event Decoration, Sound & Lighting, Security, etc.) to coordinate and oversee all event details, ensuring seamless execution;
- Proactively address and resolve any issues that arise during event implementation.
4. Service quality & Customer service:
- Collect the customer feedbacks after every function for service improvement purpose;
- Working with other departments to quickly fix problems/ issues relating to service quality;
- Consulting, supporting, answering questions/complaints from customers.