Senior Customer Service Executive

Receive PO from sales, check information, promotions, contract duration (if any) then issue SO or quote.
Answer customer phone inquiries.
Identify and evaluate customer needs to achieve satisfaction.
Generate client leads, increase the number of customers, answer client queries and prepare sales documentation.
Provide accurate, valid, and complete information by using the right methods/tools.
Communicating and handling customer information.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines, and policies.
Work with customer service leader to ensure proper customer service is being delivered.
Specific responsibilities include following with invoices, overdue payments and monitoring ongoing orders.
Take care of all client's information on On Trade, FOC/CSM requests, and announcements.
Processing all sales-related paperwork, FOC reporting, and updating the FOC pricelist.
Receiver the information, process updates and other request from Leader and deliver to team members.
Synthesize CS reports on periodic and ad-hoc.
Notify shipment status/shipping schedule to sales according to working schedule.
Complete the Ad-hoc tasks as requested by the Line Manager.