RESPONSIBILITIES:
Actively search for potential customers and source data to build a strong leads database
Make tele sales calls to potential customers
Consult and advise customers about course information
Efficient & high-quality implementation of after-sales and customer care at the Centre achieve renew target
Handle customer care activities at centers, feedbacks and complaint from the customers
Cooperate with Academic and Operations teams to maintain efficient campus operations
Provide necessary administrative support on materials to all teachers during their working hours
Carrying out essential administrative tasks to ensure the smooth operations at the Center
Coordinating with HRTs to find out how to take care and support students
Handle complaints from parents. (CS Management)
Arrange and support meeting teachers & parents
Arrange the mid-term, final tests, reports, and certificates and collect test result. (Score / PLP Management)
Tracking and enrolling students in classes combined with
Operation Supervisor to arrange schedule buses for students (Shuttle Management)
Preparation and announcement of various notices (events, notices, etc.)
Set it up on the VCMs and announce the payment amount
Textbook Order
Managing students who take a break or leave POLY
AR/e-POLY/EMS/VCMS management and consultation
Set up VCMS/EMS at the start of a new semester or Term
Help students safely attend academies and go home.
Attendance check
Preparing OT / Parents meeting / Presentation
Other tasks assigned by managers.
College/University degree.
Strong experience in sales (prior experience in the education sector would be a plus point)
'Customer service' mindset and result-oriented
Networking and Problem-Solving skills
Ability to collaborate as a team player.
Willingness to learn and adapt.
Basic computer skills
Good communication skills in KR/EN/VN
Ability to communicate with all staff and teams to support student and parent relations
Competitive salary in line with experience and capability.
Annual KPI evaluation for salary review.
Social, health & unemployment insurance.
Premium Healthcare insurance.
Annual leave days: 12 days/year.
Tuition fee discount for family members according to the internal policy
