Senior General Manager

Business Management
• Manage the overall daily operations of the company, including ocean freight, air freight, trucking, customs clearance, warehousing, and customer service.
• Develop and execute business plans to achieve company targets in revenue, profit, service quality, KPI required by clients, and market development.
• Monitor company performance, including sales results, operational productivity, cost control, and profit margins.
• Identify business opportunities and support the development of new customers, new trade lanes, and new services.
• Maintain strong relationships with key customers, overseas agents, carriers, vendors, and business partners.
Operations Management
• Oversee import and export operations to ensure shipments are handled smoothly, accurately, and on time.
• Ensure that all departments follow SOPs, customer requirements, and internal control procedures.
• Resolve major operational issues, service failures, customer complaints, and urgent shipment problems.
• Review operational workflows and implement improvements to increase efficiency and reduce errors.
• Coordinate with carriers, airlines, trucks providers, warehouses, and customs brokers to ensure competitive pricing and reliable service.
Sales and Customer Development
• Support the sales team in developing new business and maintaining existing accounts.
• Participate in customer meetings, business reviews, RFQs or tenders, and contract negotiations when necessary.
• Work with the pricing team and overseas offices to provide competitive solutions for customers.
• Understand customer needs and develop logistics solutions to improve customer satisfaction and retention.
• Monitor market trends, competitor activity, and customer feedback.
Finance and Profit Control
• Monitor revenue, cost, gross profit, and operating expenses.
• Review major quotations, credit terms, and customer profitability.
• Work with accounting and finance teams to ensure timely billing, cost control, AR collection, and financial reporting.
• Support budget planning, forecasting, and monthly performance review.
• Ensure that company resources are used effectively and profitably.
Compliance and Risk Management
• Ensure all logistics activities comply with local laws, customs regulations, trade compliance rules, company policies, and customer requirements.
• Manage business risks related to cargo claims, credit exposure, service failures, documentation errors, and vendor performance.
• Ensure proper documentation, filing, reporting, and audit readiness.
• Work with management to handle legal, insurance, claim, and compliance matters when required.
Team Leadership
• Lead, coach, and develop department managers and key staff.
• Set clear performance expectations and ensure team members understand their responsibilities.
• Improve communication, teamwork, professionalism, and service mindset across departments.
• Identify training needs and support staff development in operations, customer service, sales, English communication, and leadership skills.
• Build a positive, disciplined, and result-oriented working culture.