Senior Invoicing Administrator

* Position Summary
The Senior Invoicing Administrator is accountable for end-to-end invoice accuracy, integrity, and timeliness across complex customer portfolios. This role operates as an expert within invoicing operations, managing high-volume and resolving escalations, supporting continuous improvement initiatives.
The primary goal of this position is to checking system and the elements of invoice and invoice to internal and external customers promptly. Also, updating trackers, providing required reports, sending emails and following them up are the other defined tasks for this position. The role also requires advanced system knowledge (Ramco, SAP, associated trackers), strong stakeholder communication skills, and the ability to work autonomously while guiding junior team members. The role plays a key role in maintaining data governance, meeting SLAs/KPIs, and improving invoicing processes.
* Key Responsibilities
• Checking systems (SAP, Ramco, ...) and the elements of invoice such as fuel costs, demurrage, tonnage, key dates
• End-to-End Invoicing & Validation: Independently manage complex invoicing portfolios, including manual, system-generated, and RCTI invoices.
• Perform detailed validation of invoicing components, including: Fuel surcharges, Demurrage and detention, Tonnage discrepancies, Key operational milestones
• Identify and correct upstream data issues impacting invoice quality.
• System & Data Expertise: Act as a subject matter expert (invoice generation, approval workflows, trackers, BOT checks, aged monitoring).
• Work cross-functionally with SAP and Operations teams to resolve data or system errors.
• Maintain and review multiple trackers (aged invoices, cancellations, demurrage, VR warehouse trackers).
• Perform regular reconciliations and audits to ensure data integrity.
• Stakeholder Management & Escalation Handling: Proactively liaise with internal stakeholders and external customers regarding invoicing queries. Manage and resolve invoice disputes and escalations with minimal supervision. Provide clear, timely communication and follow-up to ensure issues are closed within SLA. Represent invoicing in cross-team discussions related to billing, system changes, or customer requirements.
• Reporting & Performance Management: Deliver accurate daily, weekly, and monthly invoicing reports. Monitor aged invoices and proactively address backlog or risk areas. Support KPI tracking and provide insights on invoice accuracy, timeliness, and exception trends.
• Updating required trackers
* Working time: Monday - Friday, 6:30 - 15h30, 1hr break