Senior Manager, Aviation ICT

Job Purpose
The Senior Manager, Aviation ICT supports the Aviation ICT Director in delivering the technology systems that enable Gia Binh International Airport to operate safely, efficiently, and at international standard. The post-holder bridges airport operations and ICT delivery, ensuring that the systems designed, built, and operated for GBIA reflect the realities of Vietnamese aviation, the expectations of the GBIA passenger base, and the operational disciplines required of a major international hub. Working closely with the MSI, system vendors, the other MAI technology directorates, airline partners, and the border agencies, the Senior Manager ensures that ICT decisions made today (in design, in build, and in steady-state operation) deliver the throughput, passenger experience, and operational resilience that GBIA requires throughout its lifecycle.
Key Accountabilities
Lifecycle integration and MSI delivery
• Translating airport operational requirements into ICT outcomes across the design, build, and operational phases of the GBIA terminal.
• In design, this means contributing to the design validation, and challenging MSI proposals against Vietnamese regulatory and procedural realities.
• In build, this means acting as a primary operational counterpart to the MSI and system vendors for bespoke and COTS deployments, owning operational acceptance criteria within their assigned scope, and supporting ORAT activities for ICT-enabled processes.
• In operation, this means ensuring effective handover of their assigned systems to the dedicated ITSM function, maintaining ongoing engagement with ITSM to honour ITIL-aligned incident, problem, and change processes, and ensuring the operational tail (warranties, defect liability, vendor SLAs) is actively managed rather than allowed to drift. They are accountable for surfacing operational risk before contract award, before go-live, and before service degradation, not after.
Passenger experience and operational performance impact.
• Ensuring that ICT design, configuration, and operational tuning decisions reflect their downstream operational and passenger impact through the full lifecycle.
• At design stage, they will scrutinise the performance parameters that materially affect throughput and experience: biometric enrolment time, e-gate clearance rates, BHS make-up timing, FIDS update latency, CUSS availability, and passenger app adoption rates. During build and ORAT, they will validate that as-built performance matches design intent through trialling and proving runs.
• In operation, they will own the continuous measurement and improvement of these KPIs, working with the Customer Experience directorate, airline partners, and the border agencies (customs, immigration, and public security) to ensure systems remain matched to the GBIA passenger base. This includes championing app adoption strategies that work for first-time flyers and Vietnamese domestic travellers as well as international and frequent travellers and being able to argue credibly (with operational data) for and against KPIs.
Directorate contribution and stakeholder leadership.
• Leading defined workstreams within the Aviation ICT directorate across design, build, and operational phases, and deputising for the Aviation ICT Director in operational forums as required. This includes representing the directorate in cross-functional working groups with the other technology directorates (Cybersecurity, OT, Customer Experience, Enterprise Data and AI, Commercial IT); contributing to vendor governance meetings within their scope through both delivery and steady-state phases; mentoring junior team members and supporting the directorate's Vietnamese national talent pipeline; and ensuring institutional knowledge is captured as the terminal transitions from project to operations. They will maintain a working knowledge of emerging aviation ICT trends (next-generation biometrics, AI-driven A-CDM, autonomous baggage handling, OneID, IATA Modern Airline Retailing) sufficient to feed credible roadmap input into both new design cycles and operational improvement programmes.