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Mô tả công việc
• Collaborate with all other business functions, consistently delivering great end-to-end customer experience across stages, channels, and touchpoints in the customer journey.
• Enabling a two-way stream with customers through - collecting customer feedback to derive meaningful insights for improvements and guiding Service Excellence teams to ensure a customer-centric, especially guiding other functions to align with the CX strategy.
• Build and manage a team of business analysts and customer experience specialists with deep domain expertise in customer experience journeys.
• Encourage problem-solving and customer orientation among the team.
• Liaise with other functions to ensure customer-centricity in their respective departmental work and help them deliver under the overall customer experience strategy.
• Measure and track delivery CX metrics on identified transformation opportunities for customer experience and drive continuous process improvement culture across the customer experience.
• Create and implement an analytics strategy for best-in-class service delivery. Leverage existing and additional relevant technologies for reporting and analytics on CX across functions/ channels.
Yêu cầu
● Education: Degree in business or related field, MBA preferred
● Experience : 3-5 years of experience in the Customer Experience field
● Attitude: a can-do attitude
● Language: English
● Computer skills: Advanced
• Interpersonal, networking and influencing skills.
• Strong organisational and planning skills.
• Problem-solving and analytical skills.
• Project management skills.
• Data-driven mindset and an aptitude for technology.
Quyền lợi
Bảo hiểm 24/7; Khám sức khỏe hằng năm
Học bổng VUS cho bản thân & người thân
Hưởng lương 100% trong thời gian thử việc
Thông tin khác
Ngày Đăng Tuyển
14/08/2023
Cấp Bậc
Trưởng phòng
Ngành Nghề
Dịch vụ khách hàng, Cấp quản lý điều hành
Lĩnh vực
Giáo dục/Đào Tạo
Kỹ Năng
Customer Experience Management, Customer Excellence, Managing
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
Thông tin chung
- Ngày hết hạn: 13/09/2023
- Thu nhập: Thương lượng