Senior Tour Operations Officer (Mandarin, English Speaking)

Our mission Statement: Expand minds through transformative travel experiences.
Core Values:
- Unite global citizens through meaningful adventures.
- Show a real side of life, through deeply researched, safe trips, inclusive of all.
- Support local communities through sustainable and ethical travel, every step of the way.
- Create a dynamic, diverse and solution orientated work culture on trips and in our offices, which encourages trust and growth.
- By passionate travelers for passionate travelers.
The role:
As an Operations Officer with The Learning Adventure, you will have a vital role in planning and booking our educational tours. Our tour portfolio spans across Asia so one day you might be booking a train in Beijing and the next be talking to our local supplier in Xi'an. Working out of our Ho Chi Minh City office, you will be part of a growing international team whose passion is developing exceptional educational experiences.
Responsibilities:
• Booking tour components for trips across Asia (including hotel, transport and activity components) with special focus on China, Taiwan and Hong Kong
• Collaborating with the Sales team to convert Trip Handovers into an operational timeline
• Preparing our Adventure Leaders with all the information and materials needed to help them create an amazing on-tour experience
• Producing informational documents which are shared with schools
• Supporting the Operations Manager with any minor incidents which arise as part of a tour