Software Support Manager - Korean Speaking

Qualifications Required
• Fluent written and verbal communication skills in Korean and English.
• Previous experience leading a team in a customer-facing environment.
• Experience within a software support, technical support, service delivery, or customer operations role is desirable.
• Proficiency in Microsoft Office and business productivity tools.
• Experience working with customer support or case management systems is advantageous.
• Degree-level qualification or equivalent professional experience preferred.
Skills, Knowledge and Experience
• Proven experience leading and developing high-performing teams.
• Previous experience in a customer-focused, support, service delivery, or technical support environment.
• Demonstrated ability to drive change, lead continuous improvement initiatives, and influence positive outcomes.
• Strong customer relationship management and stakeholder engagement skills.
• Experience handling escalations and managing complex customer situations.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Experience using reporting, metrics, and insights to improve operational performance.
• Confidence using AI-powered tools and technology to identify trends, improve efficiency, and drive better customer outcomes.
• Ability to work collaboratively across multiple business functions, including Product, Engineering, Sales, and Customer Success.
• Excellent communication, coaching, and leadership skills.
• A proactive mindset with a focus on accountability, ownership, and delivering results.
Why join us?
We're on a journey to become market leaders in our space - and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We're committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles - not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.