Software Technical SupportInnorix Vietnam
Nơi làm việc: Hồ Chí Minh
Ngành nghề: IT phần mềm, Thư ký - Trợ lý, Kỹ thuật, IT phần cứng/mạng, Kinh doanh, Bộ Phận Hỗ trợ
Lương: Thoả thuận
Hình thức: Toàn thời gian
Ngày đăng: 02/07/2024
Hạn nộp: 01/08/2024
Mô tả công việc
Company Description
As an enterprise file transfer solution leader, INNORIX was founded in 1998 and has 3 headquarter locations (Vietnam, Korea, USA) and 500 partners in 7 countries. Samsung, LG, CJ, LOTTE, Hyundai, Sony, IBM, POSCO and global enterprises and government agencies are main customers. INNORIX has more than 3,000 customers in a vast range of industries, government, manufacturing, distribution, research, nonprofit, finance, medical, publication, education, construction, media and communication etc.
Responsibilities
This is a full-time on-site role as a Software Technical Engineer at INNORIX Vietnam located in Ho Chi Minh City, Vietnam. As technical support, you will be responsible for product technical support by communicating in English with domestic partners, overseas branches, and overseas partners. We work with a variety of audiences to provide technical support and help partners and customers quickly resolve technical issues that may arise during product introduction and use.
- Consulting support on how to operate servers and services to enable smooth use of the product
- Review product introduction from partners and customers and identify problems that arise during use
- Communicate with developers at domestic and overseas branches to determine the cause of the problem and the schedule required to resolve it
- Improve product quality by continuously researching the latest technology and sharing it with domestic and overseas development teams and partners
As an enterprise file transfer solution leader, INNORIX was founded in 1998 and has 3 headquarter locations (Vietnam, Korea, USA) and 500 partners in 7 countries. Samsung, LG, CJ, LOTTE, Hyundai, Sony, IBM, POSCO and global enterprises and government agencies are main customers. INNORIX has more than 3,000 customers in a vast range of industries, government, manufacturing, distribution, research, nonprofit, finance, medical, publication, education, construction, media and communication etc.
Responsibilities
This is a full-time on-site role as a Software Technical Engineer at INNORIX Vietnam located in Ho Chi Minh City, Vietnam. As technical support, you will be responsible for product technical support by communicating in English with domestic partners, overseas branches, and overseas partners. We work with a variety of audiences to provide technical support and help partners and customers quickly resolve technical issues that may arise during product introduction and use.
- Consulting support on how to operate servers and services to enable smooth use of the product
- Review product introduction from partners and customers and identify problems that arise during use
- Communicate with developers at domestic and overseas branches to determine the cause of the problem and the schedule required to resolve it
- Improve product quality by continuously researching the latest technology and sharing it with domestic and overseas development teams and partners
Yêu cầu công việc
Qualification
- Bachelor's degree or higher in computer science, software engineering, or related field
- Strong problem solving and analysis skills
- Excellent communication and teamwork skills
- English communication skills
- Experience in sales support for related IT products is preferred
- Bachelor's degree or higher in computer science, software engineering, or related field
- Strong problem solving and analysis skills
- Excellent communication and teamwork skills
- English communication skills
- Experience in sales support for related IT products is preferred
Quyền lợi được hưởng
English-speaking work environment
Free and productive work environment
Annual overseas trip & workshop
Free and productive work environment
Annual overseas trip & workshop
Thông tin khác
Cấp bậc
Nhân viên
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nhân viên
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nộp hồ sơ liên hệ
Innorix Vietnam
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Vị trí Software Technical Support do công ty Innorix Vietnam tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thoả thuận, tìm thêm việc làm về Software Technical Support hoặc công ty Innorix Vietnam ở các link phía trên
Giới thiệu công ty