Stock Supervisor (Hermes)

About the job
Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam.Established in 2005, Tam Son serves as a bridge between the elite class in Vietnam and global luxury brands, celebrating creativity and values deeply rooted in craftsmanship. With a reputation built overtime, Tam Son continually expands its brand portfolio, asserting a strong position in the fields of Fashion, Watches & Jewelry, Lifestyle and Beauty. Gradually, Tam Son evolves into a curator of premium experiences, honoring beauty and becoming our customers' companion to discover inspiration.
*** POSITION PURPOSE:
Stock Supervisor oversees store stock operations to ensure accurate inventory, well-organized storage areas and seamless support to the Sales Team, in line with brand and company .
*** SCOPE OF WORK:
1. Management & Coordination
Transversal Management
Work in constant cooperation with the store management team: Sales Manager (e.g. stock controls and stock take results, improvement / adjustments of storage organization and practices, floor storage replenishment, etc.), Operations Manager (e.g. receiving of repaired items and customer orders, rosters).
+ Liaise with corporate: be the entry point at store level for all matters related to the stock (Logistics, Internal Control, Retail Merchandising,...).
Contribute actively to team meetings organized by the Store management team and morning briefs: report on operational issues and stock-related KPIs, assign corrective actions to store team members.
2. Stock Operations Management & Control
Day-to-day operations and controls for a perfect stock accuracy
Manage and supervise all incoming and outbound product flows, while ensuring perfect synchronization between physical and system-based flows (receiving, transfers and shipments, returns, etc.).
Perform the cancellation and reintegration into available stock of expired reservations.
Follow up and correct negative stocks daily, with the help of the Sales & Service Support and Sales teams.
Manage defective / shopsoiled products.
Stock takes & cycle counts
Plan and ensure an appropriate preparation of stock takes and cycle counts.
Contribute to scanning and investigation of discrepancies.
Produce the final report for the Internal Control department (to be validated by the Store management team).
+ Implement corrective actions to improve future stock takes results (methods, tools, training, etc.) and reduce shrinkage.
3. Continuous Process Improvement & Performance Follow-up/ Cải tiến quy trình liên tục và theo dõi hiệu quả công việc
Define and implement an optimized organization of storage
+ Define, implement and communicate storage practices in line with the business needs and internal best practices.
+ Proactively organize discussions with representatives of Store management team (+VM for storage on the shop floor) to propose and perform adjustments and improvements of storage practices, equipment and distribution.
Stock-related procedures
+ Be responsible for the appropriate implementation of storage rules, stock procedures and best practices by all team members (5S controls, KPIs follow-up, etc.).
+ Be the store's key user and trainer on stock-related processes: train newcomers on processes & tools, communicate on any evolution (new features and/or procedures), support the team on any issue.
+ Raise alerts if needed and propose action plan / corrective actions to optimize flows, simplify day-to-day operations and facilitate the work of store team (e.g. workstations, delivery frequency, overstock reduction, etc.).
Replenishment flows from remote stockrooms / central warehouse (if applicable)
+ Manage replenishment processes, in coordination with Store management team, through analyzing stock levels, future/pending deliveries and sales.
+ Help Store management team to monitor overall stock and prepare purchase (for instance, by keeping track of possible shortages on highly requested products and overstocks).
4. Store Administrative Support
Support the Store management team for the shared KPIs: RDI, CC, Product Transfer and Transfers Request
+ Understand how each KPI works and consider continuous improvements for the processes.
+ Ensure that the work flow is well managed to facilitate ease for the operations.
- Support store management team
where necessary with administrative needs
+ Understand the key tasks managed by the Sales & Service teams.
+ Assist and improve the efficacy of the reports.
*** REQUIREMENTS:
Minimum 3 years of experience in a store environment or in Operations, with a genuine affinity for retail; experience in luxury retail is an advantage.
Proven hands-on experience in conducting stock takes and cycle counts is required.
Good English reading comprehension (work documents, procedures and systems).
-Proficient in Excel and IT tools.
*** WHAT WE OFFER:
Competitive salary packages with fixed 13th-month salary and performance bonus.
Premium health care insurance.
Annual performance review.
Sponsored company trips and sports activities.
Training section and rotation opportunities within subsidiaries.
Discount of 30-50% for Group's products.
Professional and creative working environment with up-to-date equipment.
Only shortlisted candidates will be contacted